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    AI is just an instrument in your CX symphony – how to conduct it well, according to NiCE analysts

    Kevin Jordan/Photodisc/Getty Images Follow ZDNET: Add us as a preferred source<!–> on Google. ZDNET’s key takeaways  AI is transforming customer experience across the enterprise. CX excellence requires seamless coordination across operations. The workforce includes agentic AIs that augment human capabilities. Last week, I spent several days in Vienna, Austria, attending the NiCE Analyst Summit 2025. The summit […] More

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    Magic Leap and Google showcase what’s next for AI smart glasses

    Magic Leap Follow ZDNET: Add us as a preferred source<!–> on Google. ZDNET’s key takeaways Magic Leap extended its partnership with Google.  The companies showed a prototype of AR/AI smart glasses.  The collaboration merges strong features from each company. Magic Leap plans to bring its over 15 years of experience in the AR space to the booming AI […] More

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    PayPal’s new service is built for the AI shopping future – security included

    Getty Images/JHVEPhoto Follow ZDNET: Add us as a preferred source<!–> on Google. ZDNET’s key takeaways PayPal announced an agentic commerce services suite. This includes a new agentic payment solution called agent ready.  The new store sync aims to help merchants fuel agentic commerce. To prepare for a future in which AI can make purchases on your behalf, […] More

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    Gemini for Home is finally rolling out for early access – here’s how to try it first

    Google Follow ZDNET: Add us as a preferred source<!–> on Google. ZDNET’s key takeaways Google just began offering Gemini for Home for early access. It’s compatible with most Nest speakers and existing smart home devices. You can sign up via the app and be notified when you’re off the waitlist. Gemini for Home brings the power of […] More

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    Inside Canonical’s plan to make Ubuntu 26.04 the Linux desktop that finally goes mainstream

    Resolute Raccoon: The Ubuntu 26.04 mascot. Canonical Follow ZDNET: Add us as a preferred source<!–> on Google. ZDNET’s key takeaways Shuttleworth still sees hope for a Linux desktop with broad appeal. Seager stressed Canonical is improving its development pipeline. Both executives believe in Rust for improved Linux security. At the Ubuntu Summit 25.10 at Canonical […] More

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    Best Black Friday VPN deals 2025: Early sales and perks for Surfshark, NordVPN, and more

    When is Black Friday? Black Friday used to just be on the last Friday of November each year. However, many retailers now offer their own sales over the course of a full week, and so you can expect sales to appear from around Monday, Nov. 24. Black Friday itself lands on Friday, Nov. 28, and leads up to Cyber Monday on Dec. 1. Are VPNs really cheaper during Black Friday? Yes, they can be. Or, at least, you will find upgraded services available for the same price that are only around during promotional events. The closer we get to Black Friday, the more likely VPN deals are to appear — especially as rival companies compete for your attention. You’ll be able to pick up a solid, secure VPN for as little as a few dollars per month. How did we choose these early Black Friday deals?ZDNET only writes about deals that capture our own interest — devices and products we want, need, or would recommend not only to our readers, but to friends and family. Our experts look for deals at least 20% off (or hardly ever on sale), using established price-comparison tools and trackers to determine whether the deal is actually worth your time. We also examine customer reviews and rely on our own hands-on experience with new tech to find out what matters to real people who already own and use the products we’re recommending. The goal is to deliver the most accurate advice and to make you aware of price drops so you can shop smarter.  More

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    Best early Black Friday deals under $100 2025: 10 sales out now

    When is Black Friday?Black Friday always occurs the day after Thanksgiving in the US. This year, it falls on Friday, Nov. 28. However, you can expect deals the week leading up to the day, as well as all weekend long.Are deals really better on Black Friday?For some big-name brands, Black Friday is the only time specific devices go on sale all year. It’s also the time of year that you’ll see the biggest discounts on bigger devices, such as phones, laptops, TVs, tablets, etc. So yes, it’s definitely a better time to snag a deal than other sales events. How did we choose these Black Friday deals?ZDNET only writes about deals we want to buy — devices and products we desire, need, or would recommend. Our experts looked for deals that were at least 20% off (or are hardly ever on sale), using established price comparison tools and trackers to determine whether the deal is actually on sale and how frequently it drops. We also looked over customer reviews to find out what matters to real people who already own and use the deals we’re recommending. Our recommendations may also be based on our own testing — in addition to extensive research and comparison shopping. The goal is to deliver the most accurate advice to help you shop smarter.  More