Networking

Image: Aussie Broadband
Aussie Broadband reported its fourth quarter results on Monday, with revenue hitting AU$100 million. On the connections front, the company said it now sat at 4.9% of NBN market share. The telco said it reached almost 401,000 customers overall, an increase of 7.4% over 3 months, which consisted of 363,000 residential lines, 35,400 business connections, and 2,100 white label and wholesale lines. The company said it has also begun to break out white label and wholesale customers as it expected it to be a source of growth. Year on year, Aussie Broadband has seen a 50% in residential customers, 92% lift in business customers, and 61% in white label. In April, the company announced its move into the white label space, and said the current numbers did not include its first customer that will launch in the next fiscal year. Over the past year, the telco said it saw its number of mobile customers double to just shy of 22,500. In February, it noticed a switch to Optus that would allow for 4G failover to be available for NBN customers, as well as access to Optus 5G and fixed wireless products. The migration to the new network will happen over the next few months, it said, with 3,000 customers already on the Optus network. See also: Best internet provider in Australia 2021: Top ISP picks During the three months to June 30, Aussie Broadband said it spent AU$1.35 million on NBN CVC overage charges.

“CVC overage for the quarter remained lower than expected due to the effective capacity management using CVC-Bot, the company’s in-house developed automation software,” it said. “CVC-Bot monitors over 280 CVCs within the network and upgrades or downgrades capacity as customer demand changes.” It added that coverage increased as New South Wales, Victoria, and South Australia had lockdowns due to COVID outbreaks. Last week, NBN announced it would stump up AU$5.2 million in CVC credit for telcos. It said the credit would cover July and be allocated on each retailers’ share of total national overage. NBN added it would waive charges for ISPs breaching CVC utilisation conditions for the final week of July. “It is expected that New South Wales will remain in lockdown throughout August and as a result the company will continue to see increased CVC overage in this market. Customer utilisation in some areas peaked 24.5% higher in July than the month prior when they were not in lockdown,” Aussie Broadband said on Monday. “As a result of the [NBN CVC] rebate, we expect July’s CVC overage expense to be over budget, but not materially.” Related Coverage More

Over the past few decades, the internet has become more and more ingrained in daily life — everything from shopping to banking to communicating with family can be handled online. For those who were born into this period, the internet and the many ways you can use it are second nature. For others, these things might feel confusing or difficult to keep up with.That’s where we come in. We’re here to make life on the internet easier to understand, and to help you stay safe. We’ve created a guide explaining how to set up an internet connection, personalize your internet experience, and more importantly, feel safe while doing so.Finding Your Internet ProviderFirst and foremost, you’ll need to set up an internet connection. It’s no secret that internet plans can get expensive. And the process of figuring out which providers are both available and affordable can be a frustrating experience, especially if you’ve had your heart set on a certain provider. Unlike cell phone carriers where you’re free to choose the company, most homes are only served by one or two set internet providers. As a result, you may not have access to the provider you want. Check out our review of the best internet providers to see what providers are available in your zip code.Fortunately, most major cable and DSL providers offer senior discounts and programs that accommodate low-income households.

Price: $5-10/mo.Speed: 0.768-10 MbpsRequirementsMust be SNAPMust go through the mail to apply

View Now at AT&T

Price: $9.25/mo.Speed: VariesRequirementsParticipate in a federally-recognized aid program: Federal Public Housing Assistance, SNAP, Income below 135% of the Federal Poverty Guidelines, Medicaid, SSI, etc.

View Now at Frontier

CenturyLink Lifeline

Price: $9.25/mo.Speed: A minimum of 15 MbpsRequirementsParticipate in a federally-recognized aid program: Federal Public Housing Assistance, SNAP, Income below 135% of the Federal Poverty Guidelines, Medicaid, SSI, etc.

Price: $9.25/mo.Speed: 18 MbpsRequirementsParticipate in a federally-recognized aid program: Federal Public Housing Assistance, SNAP, Income below 135% of the Federal Poverty Guidelines, Medicaid, SSI, etc.

View Now at Verizon

Price: $9.95/mo.Speed: Up to 15 MbpsRequirementsMust be 62Must receive federal or state assistance

View Now at Comcast

Personalize Your Browsing ExperienceOnce your internet is set up, you can start customizing the features that create an experience that’s right for you and your family. Among some of the most useful features are parental controls and font size. Parental controls act as a preventative tool, protecting you and your family from the darker ends of the internet.Parental controlsMost providers now have parental controls built-in to their routers making the installation process, while the technician is present, which is the best time to activate this feature. If you happen to miss this window, most providers give you the ability to activate this feature online in your internet account settings. If all else fails, we recommend reaching out to your provider for assistance.Adjusting font sizeFont size serves as an aiding tool, giving you the ability to increase painstakingly small text. This is especially useful if you’re planning on doing a lot of online reading and researching.

Shortcut functions: To increase font size, hold down Ctrl (for Windows) or Command (for Mac) and tap the Plus (+) key. If you’re looking to decrease, hold down Ctrl or Command and tap the Minus (-) key. Otherwise, here’s how to adjust font size in different browsers:Chrome: In the upper corner of your screen, click on Chrome and you should see an option called Preferences. This will take you to Settings where you’ll find Appearance. Under Appearance, you should see Font Size and Page Zoom.Safari: In the upper corner of your screen, click on Safari and you should see an option called Preferences. After you open Preferences, look for a tab called Advanced. Once you click on this, you should see an Accessibility option that allows you to adjust the default font size.Internet Explorer: In the upper corner of your screen, click Tools and select Internet Options. In this window, located at the bottom of the General tab, you should see Fonts. In this menu, you’ll be able to adjust the default font size.Other features we like include the ability to convert text to speech, increase color contrast, and reduce transparency.Speech toolsText-to-speech tools are primarily intended for disabled users, but they’re also a great feature if you have difficulty reading text, or if your eyes tire quickly from computer screens.Mac users:Go to System Preferences and click on Accessibility. In this menu, you should see Speech. There should be an unchecked box next to “Speak selected text when the key is pressed.” After you check this box, highlight any text and hold down Option + Esc.Windows users: Go to Settings and click on Ease of Access. In this menu, click Use Narrator.High contrast colors and transparencyAnother way to improve your reading experience is through contrast and transparency settings. Some websites use low-contrast colors and various shades in text in an effort to make their page more appealing. The by-product is a minimalist design that ultimately makes for a more difficult read, sometimes even leading to eye strain. Adjusting these settings gives you the ability to experience a website in a way that’s most readable for you.Shortcut functions: For Mac users, hold down Control + Option + Command + Period (.) to increase contrast. For Windows users, hold down left Alt + left Shift + Print Screen to turn high contrast on or off.Mac users: Go to System Preferences and click on Accessibility. In this menu, you should see Display. There should be unchecked boxes next to “Increase contrast” and “Reduce transparency,” as well as a slider to manually adjust “Display contrast.”Windows users: Go to Settings and click on Ease of Access. In this menu, click High contrast. To reduce transparency, go to Settings and click on Personalization. Select Colors from the sidebar. Scroll down and you should see “Transparency effects” under More options.Ways to Keep Yourself Safe OnlineWhether you’re banking online, shopping, or scrolling through social media feeds, everything you do online comes with some level of risk. While it may be impossible to fully eliminate online threats, there are plenty of ways to reduce them. The first thing we recommend is downloading antivirus software. This software will act as your first line of defense by detecting and removing viruses, and other unsolicited malware. This type of protection can be costly as most premium programs range between $20-$100, but it’s absolutely worth it for the safety of your computer. Beyond antivirus software, all you can do is practice safe internet habits:Create unique passwordsUse social media privacy settingsMany seniors use social media as a means to connect with family members and friends. While social media is great for these reasons, there are plenty of privacy concerns. Fortunately, most sites, like Facebook, have extensive settings that allow you to restrict who can see your posts, photos, and personal information.Only shop on secure websitesIf you’re unsure, look at your address bar at the top. Most secure sites have a lock symbol by the website name.Avoid giving out sensitive informationNever give out your SSN online unless you’re absolutely certain it’s a secure website requiring it for legitimate reasons, such as online banking or signing up for a new TV service that requires your social for a credit check.Lastly, we want to place an emphasis on identifying malicious emails and social media scams as seniors are notoriously targeted. One of the trickiest scams to spot are emails that imitate legitimate companies. If you receive a suspicious email that appears to be from a real company, make sure you look at the sender’s email address. More often than not, you’ll find the address is either unrelated to the company it’s posing as, or features an unusual array of numbers, characters, or symbols around the company name. These features indicate the email is fake. Of course, this isn’t the only way unsolicited emails attempt to fool you.Cybersecurity expert Shannon Wilkinson provides further context:”Seniors have faced targeted scams on social media as well with fraudsters posing as grandchildren asking for financial assistance due to accidents or tragedies. The scammers will say that they were traveling, cannot be contacted on the phone, and a slew of other things to give the request an appearance of extreme urgency.”If you receive an email or message that raises even the slightest alarm, it’s always best practice to delete or simply ignore it. If you’re unsure, a good rule of thumb is if something seems too good — or bad — to be true, it almost always is.

Whar are some common email scams?

Emails that imitate legitimate companiesEmails that request urgent actionEmails stating you owe moneyEmails stating you won something or have a personalized offer waitingEmails asking you to fill out a survey

What are some common malware pop-ups?

Pop-ups that say your computer is infected and/or vulnerablePop-ups that ask or “require” you to install softwarePop-ups that start with “warning” and request some form of action

How do you fix the most common internet problems?

Before we break down the various ways to troubleshoot your internet connection, we’ll first explain the device that gives you access to it — the router. Every connected device, such as your phone and tablet, requires an IP address in order to access the internet. A router is the device responsible for connecting your devices and assigning these IP addresses. Put simply, your router serves as a bridge to the internet for all your connected devices. As such, connectivity problems can often be solved by restarting your router. Of course, this isn’t a universal solution to all connectivity problems. Here are some of the most common problems and what you can do to fix them:Your device won’t connect to the internetYour internet connection may not be the problem at all — it could be your device. This may seem obvious, but make sure your issue is happening across all your devices. If you find that it’s only happening on your phone, your problem lies with that one device. If that’s the case, you should try restarting that device.If you’ve confirmed it’s not your device, rebooting your router should always be your next move. Simply unplug your router, wait about thirty seconds, then plug it back in.Your router and device indicate that you’re connected, but your internet isn’t workingMake sure your device is connected to your personal network. Sometimes devices will automatically connect to a public network, especially if you’ve connected to one before.Restart or try a different internet browser (e.g. Internet Explorer, Chrome, Safari). Oftentimes, there’s a cache or network problem that you can fix just by closing out of all internet windows.If none of these solutions work, try restarting your device(s).A local outageIf you think your area may be affected, ask a neighbor. If they’re also experiencing the issue, it’s time to reach out to your service provider. Don’t be afraid to ask for a credit on your next bill if this is the case.

Summary

Whether you’re looking to reconnect with friends, take advantage of online shopping deals, or finally see those adorable pictures of your family, the internet has something for everyone. And knowing that most internet providers can accommodate lower-income households, or at the very least, offer senior discounts, the fear of the cost of the service can be put aside. The real challenge is sitting down and devoting time, since the only way you can really learn how to use the internet is to experience it yourself. When you decide it’s time to make that move, you should be well ahead of the curve. More

Trying to find the right internet provider can be difficult, especially when every company only highlights the good parts of their services. We took a look at two of the top internet providers: AT&T and Spectrum, and pulled together a complete overview for consumers like you. We are here to settle the score on Spectrum vs. AT&T internet.We take a look at all the pros and cons of each company, what features they offer, and peek into their customer service. This way you can decide which company will be the best fit for you or your business.AT&T vs. Spectrum OverviewAT&TSpectrumJ.D. Power Rating5/53/5Bundles withSatellite TV, PhoneCable TV, Phone# of states serviced2143Speed range5 Mbps to 940 Mbps.100 Mbps to 940 MbpsInternet typeDSL, FiberCableData Cap1 TB data capNo data capPrice range$49.99$49.99* – $110Contract length1 year1 yearCustomer serviceWe’ll be frank — the internet industry has a bad reputation when it comes to customer service. Whether it’s incorrect billing, being passed through phone trees, no-show technicians, or faulty connections, dealing with your internet provider can be a nightmare. But when your connection goes out, calling is about your only option. To minimize the pain, we dug into third-party ratings from J.D. Power, Consumer Reports, and the American Satisfaction Index (ACSI), to gauge customer experience.When the question of who has the best customer service is AT&T vs. Spectrum internet, AT&T fares better, but Spectrum follows closely behind and is improving. The 2019-2020 Telecommunications report of ACSI shows a 7% year over year increase in customer satisfaction for Spectrum from a score of 59 to 63, while AT&T had a 1% decrease from 69 to 68. The industry average for internet service providers is 65. At the end of the day, both companies have a reputation for being reasonable and helpful when it comes to customer service. Your own experience will depend on your local agents.Speed packagesAT&TSpectrumJ.D. Power Rating5/53/5Bundles withSatellite TV, PhoneCable TV, Phone# of states serviced2143Speed range5 Mbps to 940 Mbps.100 Mbps to 940 MbpsInternet typeDSL, FiberCableData Cap1 TB data capNo data capPrice range$49.99$49.99* – $110Contract length1 year1 yearThe speed options you have, with both providers, will vary depending on where you live and what technology exists in your neighborhood. AT&T offers both DSL and fiber-optic internet, but rarely in the same area. While its fiber network is widespread, AT&T fiber is only available in a limited amount of U.S. zip codes. To check and make sure that the fiber network covers your area, take a look at their live coverage map. You’ve got a higher chance of having access to AT&T’s DSL, which features multiple high-speed tiers, depending on your location. For example, a resident in one state may have the option of up to 100 Mbps — while a few states over a customer might have access to a higher or lower Mbps. AT&T has the same price for all their internet customers, $49.99, so you’ll pay the same no matter what speed you’re getting with DSL or fiber. But you’ll be happy to know that AT&T got the top rank in our review of the top DSL internet companies in the U.S.Spectrum customers only have the option for cable internet. Depending on your location, the speed capabilities will differ, but customers have choices of up to 940 Mbps. Spectrum’s speed caters to heavy internet users and large households. If all you do is email and web browse, Spectrum’s plans will be an overkill. But users who stream, download, and play online will appreciate the generous runways (especially because the starting price is the same as AT&T). And Spectrum pairs these high speeds with an unrestricted data allowance, which ensures that users are able to fully utilize the speeds offered to them without having to worry about any extra charges at the end of the month. If your current internet is feeling sluggish lately, you may want to try some of our tips to increase your internet speed.Bundling optionsOne of the perks of bundling with AT&T is that you don’t need to add a phone plan to get the best promotions. AT&T acquired DirecTV last year and the merger opened up the options for bundling internet and TV services to save money. In our review of the best TV providers, we found DirecTV to be a fan favorite. It has an impressive DVR, great sports programming, and six channel packages to choose from. The TV/internet bundle will include a free year of HBO Max, and, if ordered online, customers get a $300 AT&T Visa Reward card. And on AT&T’s fiber internet bundles, you’ll also get unlimited data usage.If you’re looking for TV and internet service, Spectrum’s options aren’t as generous. Bundling just those two services will only get you the lower promotional price. While this does not come with as many sign-on perks, it does keep things simple and straightforward. Customers do not have to set reminders on when the free promotions run out so they can either renew or cancel.  One of the most appealing bundle deals is the Triple Play Silver, it features 175+ channels with internet and phone service for $124.97 per month That makes it a better option for trial runs than AT&T, whose plans all come with one- or two-year contracts and steep fees for terminating early.So, which is right for me?AT&TSpectrumJ.D. Power Rating5/53/5Bundles withSatellite TV, PhoneCable TV, Phone# of states serviced2143Speed range5 Mbps to 940 Mbps.100 Mbps to 940 MbpsInternet typeDSL, FiberCableData Cap1 TB data capNo data capPrice range$49.99$49.99* – $110Contract length1 year1 yearHow to Compare Internet CompaniesStart with availability

There’s a pretty good chance your choices won’t be Spectrum vs. AT&T internet, since it’s possible that neither will service your address. The Federal Communications Commission (FCC) reports that 85% of U.S. households have two or fewer internet options. Big cable companies intentionally avoid competition in places where one provider may already have a dominating presence. As you embark on your search for internet service, it’s essential to first figure out which providers will service your address. You can check by plugging it into providers’ websites or using online resources like Allconnect. Once you know what providers are options, you can start comparing them.Gauge your speed needsAs you’re comparing internet providers, speed plans will likely be the most important point of comparison. In order to know which plan is best for you, you’ll have to gauge how much speed your household needs. The FCC reports that 39 Mbps is the median home internet speed. After consulting with network experts and the FCC’s speed guide, we’ve built a tool to help you find a baseline speed that fits your usage.Internet Speed GuideAT&TSpectrumJ.D. Power Rating5/53/5Bundles withSatellite TV, PhoneCable TV, Phone# of states serviced2143Speed range5 Mbps to 940 Mbps.100 Mbps to 940 MbpsInternet typeDSL, FiberCableData Cap1 TB data capNo data capPrice range$49.99$49.99* – $110Contract length1 year1 yearWe recommend you pair that speed with an appropriate data allowance too. Light internet users won’t need more than 500 GB of data. If your household uses the internet for more demanding activities (like gaming, downloading files, and HD streaming), you’ll be better off with at least 1 TB of monthly data.Consider price holisticallyThe best deal won’t be as straightforward as the lowest price. The value of an internet package has several components to consider. Fees and post-contract price hikes are hidden aspects that could cost you down the line. We recommend reading contracts carefully for any small fees and the price of your plan after your contract is up.Bundling opportunities can add value, too. You’ll often save at least $10 on each service you bundle, and equipment ($5-$15 monthly) and installation fees (upwards of $100) are waived in most bundle promotions.

AT&T vs. Spectrum, who has the best internet service?

AT&T is best for customer service and bundling options, while Spectrum wins in speed and reliability of service. But when it comes down to it, internet providers are pretty similar to each other, the best internet provider for you will depend on what features are a priority for your household — whether that’s speed, price, bundling opportunities, customer service, or equipment capabilities.  Maybe neither AT&T nor Spectrum are available in your area, so you might want to check out our review of all the U.S. top-rated providers for head-to-head comparisons of the nation’s largest providers.

Should I buy my own router?

Our network experts recommend most people purchase their own router. Not only will you save money on rental fees (typically $10-$15 each month), but it can also help increase your internet quality. There’s a good chance all your neighbors are renting the same stock equipment as you, and they all operate on the same frequency — slowing everyone’s internet traffic. You can find routers at pretty much any price point, but we recommend investing at least $70. We found four favorite wireless routers for all kinds of internet users.

What types of internet connections are there?

There are a handful of different internet types — cable, DSL, fiber-optic, and satellite. The best will depend on what you most value from a provider. Cable internet uses coaxial cables built into the infrastructure of your neighborhood. It’s the most popular type and you’ll likely find fair speeds for reasonable prices. DSL uses existing telephone wires, and is generally less reliable but with widespread availability. Fiber-optic internet is the latest technology — it’s super fast and really reliable, but availability is limited. Satellite internet is available in all 50 states, and to many remote locations. But it’s speeds are limited, and prices aren’t competitive.

ZDNet Recommends More

Frontier provides both DSL and fiber-optic service and has a presence in 38 states. It offers fiber internet in just five of those: California, Idaho, Oregon, Texas, and Washington. These areas are typically ignored by other fiber-optic internet providers, so Frontier may be your only option for wicked fast speeds. The company pairs its plans with no contracts and no data limits — perfect for a household of streamers, gamers, or people working from home. However, its customer service rates worse than every other provider on the market. And in an already tumultuous landscape, that’s a pretty daunting feat. If Frontier’s value and packages match your household’s needs, prepare for potentially frustrating service and watch your bill closely.

ProsWest Coast availabilityNo data limitsNo contractsConsPoor customer serviceLimited bundling options

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Frontier internet plans and prices

Frontier offers speed plans for every lifestyle

Plan PackagePriceDownload/Upload SpeedConnection TypeBest forFrontier Internet$28/mo6 MbpsDSLCasual browsersFrontier Preferred Internet$35/mo12-25 MbpsDSLLight streamerFrontier Premium Internet$45/mo45 MbpsDSLMultitaskers50/50 Mbps Internet$30/mo50 MbpsFiberLight online gamers500/500 Mbps Internet$40/mo500 MbpsFiberHouse of multitaskersGig Service$75/mo940 MbpsFiberMega usersData effective 03/24/2020* Package availability depends on location, prices and speeds may vary

Fiber plans, speed, and data

Fiber connection speeds offered up to 940 Mbps with no data caps

Fiber-optic technology transmits data using light and thin strands of glass — the result is faster speeds and a more reliable connection. If Frontier offers fiber-optic service to your address, you could see plans that range from 50 Mbps to 940 Mbps. Lower speeds like 50 Mbps are more suited for smaller households (three users) and lighter usage like emailing, general internet browsing, and streaming. If you host a home of gamers, binge-watchers, or you work remotely, you’ll want to consider Frontier’s faster plans like 500 Mbps or 940 Mbps. To keep up with those speeds, Frontier has no data caps. Specific pricing and availability will depend on your region, but most offers will start at just $30 per month for 50 Mbps. At Comcast, that same price might only get you 15 Mbps. 

DSL plans, speed, and data

DSL plans are widely available and ideal for lighter internet use

DSL, or Digital Subscriber Line, uses existing telephone wires to communicate data between your computer and the internet. Because of this, it’s widely available. But DSL is also one of the slowest internet connections. Frontier’s DSL plans typically range from 6 Mbps to 45 Mbps for $28 to $45 per month. The smaller speed plans may work for light internet users who only need a connection for email, web browsing, and some occasional SD streaming. 

Who is each Frontier plan best for?

Frontier Internet — Best for a single user on 1-2 devicesFrontier Preferred Internet — Best for a single user on 3-4 devicesFrontier Premium Internet — Best for 2 users with up to 5 devices50/50 Mbps Internet — Best for 3 users with up to 5 devices500/500 Mbps Internet — Best for 4 users with up to 8 devicesGig Service — Best for 5+ users with 10+ devices

How fast is Frontier internet?

Competitive speeds with fiber but DSL underperforms

The Federal Communications Commission (FCC), details in its 2018 Fixed Broadband Report the percentage of customers whose average speed was near the advertised speed. Frontier’s fiber service did pretty well, with just about 80% of customers receiving 95% or more of the advertised speed. But it’s not quite as impressive as Verizon’s fiber service, with over 90% of its customers getting their advertised speeds. As a technology, DSL is less reliable than other internet connections. Frontier is no exception. Though Frontier’s DSL service outpaces Cincinnati Bell DSL and Hawaiin Telcom DSL, it only delivers most of its advertised speeds 30% of the time. AT&T, Centurylink, Verizon, and Windstream DSL services all perform more reliably. 

Where is Frontier Internet available?

Extensive DSL coverage with limited Fiber service

While Frontier has a presence in 38 states, only five are equipped with fiber-optic service. If you live in California, Idaho, Oregon, Texas, or Washington there’s a chance you could purchase fiber-optic internet from Frontier. Limited availability is pretty typical for fiber technology, but availability in the Pacific Northwest is unique to Frontier. Verizon FiOS has exclusively built out infrastructure in the East Coast while AT&T has fiber service in the Mideast and South, with some California presence. If you’re living on the West Coast and want fiber-fast internet, Frontier is your best chance. DSL service is available in the remainder of the 38 states.

Other factors to consider

Simple equipment

A solid offering with installation options

Frontier internet typically comes with the option to rent its integrated router/modem device. It’ll have everything you need to connect devices to the internet via WiFi. ISP-provided internet equipment rarely differs and Frontier’s is pretty standard. Frontier offers self-installation (free) and professional installation ($75), but not every package will receive both options. 

Contracts and fees

Contract-free, price for life options, equipment rental, and optional professional installation

Frontier’s service comes without any contracts. If you’re in a temporary living situation or aren’t sure you’ll love its service, you can cancel anytime without the burden of an early termination fee. When shopping, you may also notice one of the plans will have a “price for life” guarantee. This means that even though you have no contract, your monthly rate is guaranteed for the lifetime of your service — no price hikes! The only downside is that you can’t choose which plan this applies to. Notable fees$10/mo Equipment Fee$10 Equipment Delivery/Handling Fee$75 Professional Installation*Sometimes waived for certain packages or online orders.

TV bundles

Fiber-optic TV service offered but DSL connections may get contracted out to DISH for TV

Typically, bundling your services like TV, internet, phone, and sometimes home security with one provider is an easy way to save money on each service. Compared to its competition, Frontier fails to offer enticing bundling options. If DSL service is available to you, you’re out of luck — Frontier doesn’t offer any TV options to bundle with DSL service. In some locations, Frontier may contract its TV service out to DISH. This isn’t terrible news, as DISH offers great TV service, but adds to the general uncertainty about what you’ll be offered from Frontier. Frontier does have fiber-optic TV service that fiber customers can bundle, but you won’t have many options for the number of channels. In most areas, we found you can add Fiber TV for about $25 more per month for only 25+ channels. Pair all that with Frontier’s limited fiber-optic availability, and your overall options end up pretty limited. If you’re looking for a provider that will make bundling multiple services simple, Frontier probably isn’t for you.

Customer service

Major drawbacks to customer service

In nearly every customer satisfaction survey, Frontier falls dead last. Plan PackagePriceDownload/Upload SpeedConnection TypeBest forFrontier Internet$28/mo6 MbpsDSLCasual browsersFrontier Preferred Internet$35/mo12-25 MbpsDSLLight streamerFrontier Premium Internet$45/mo45 MbpsDSLMultitaskers50/50 Mbps Internet$30/mo50 MbpsFiberLight online gamers500/500 Mbps Internet$40/mo500 MbpsFiberHouse of multitaskersGig Service$75/mo940 MbpsFiberMega usersThe average score for internet providers with the ACSI scores 62/100, and Verizon FiOS won the top spot with a 70/100, meaning Frontier falls significantly behind. These metrics are a pretty clear indicator that customers aren’t happy with the way Frontier handles communications, tech support, and billing discrepancies. If you care a lot about customer service, Frontier is the last place you should look for service. But if your internet priorities are more about speed and value, Frontier can provide that.

Compare internet providers

Frontier offers one of the lowest starting prices and no contracts

Plan PackagePriceDownload/Upload SpeedConnection TypeBest forFrontier Internet$28/mo6 MbpsDSLCasual browsersFrontier Preferred Internet$35/mo12-25 MbpsDSLLight streamerFrontier Premium Internet$45/mo45 MbpsDSLMultitaskers50/50 Mbps Internet$30/mo50 MbpsFiberLight online gamers500/500 Mbps Internet$40/mo500 MbpsFiberHouse of multitaskersGig Service$75/mo940 MbpsFiberMega users*Prices for stand-alone internet service, current at time of publication. Prices may vary by location. Contract length may vary and it’s subject to the starting price presented above.

ZDNet Recommends More

Powered by DSL and fiber-optic technology, Verizon has the speed, service, and technology to make it the highest-ranked provider in the industry for several years running. While Verizon’s High Speed Internet (DSL) is middle-of-the-road in its offerings and speeds, Fios’ prices are highly competitive with those of other leading internet providers, often with greater performance. Verizon has also positioned itself as the leader in broadband customer service and satisfaction, as shown by several J.D. Power awards. To gain a better understanding of these offerings, we spent over four weeks analyzing six popular plans, and comparing them across several top providers. We found a service that offers ultra-fast fiber speeds, flexible no-contract plans, and discounts that reward its wireless customers. Even though Verizon internet is limited across nine states, it’s one of the best internet providers available. ProsPure fiber optic speedsDiscounts for Verizon customersHigh customer satisfactionConsNo bundling discountsVerizon FIOS Internet Plans and PricesPlanPriceDownload / Upload SpeedsConnection TypeBest ForHigh-Speed Internet$40/mo.*Up to 3 MbpsDSLCasual BrowsersHigh-Speed Internet$40/mo.*Up to 15 MbpsDSLLight StreamersFios Internet 200$39.99/mo.*Up to 00 / 200 MbpsFiberBinge-watchersFios Internet 400$59.99/mo.*Up to 400 / 400 MbpsFiberHouse of multitaskersFios Gigabit Connection$79.99/mo.*Up to 940 / 880 MbpsFiberMega Users* With Autopay plus taxes and equipment charges.

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Fiber Plans, Speed, and DataThere’s a reason Verizon Fios is consistently ranked No. 1 in customer satisfaction. Its 100% fiber network, superior speeds, and flexible no-contract plans set it apart from other industry-leading fiber providers. Verizon offers three fully unlimited Fios internet plans: Fios 200, Fios 400, and Fios Gigabit.The cheapest fiber plan, Fios 100, is great for households with two or three users looking to stream, game, and surf the web across several devices.Although this is Verizon’s most basic fiber plan, the speed and price ($40) make this one of the most attractive fiber offerings on the market.  In comparison, AT&T fiber plans start around $50, and require a contract.The middle-tier plan, Fios 400, is ideal for several users looking to do all of these same activities across eight or more devices. Often times, users living in a multi-person household believe they need the fastest plan available, but ultimately end up paying for speeds they don’t really need.  This makes the fastest plan, Fios Gigabit, a bit more challenging to recommend to the average user. Although this plan is advertised to larger families with 100-plus devices, we only recommend this plan to large households (six or more users) that stream and game heavily. If your family doesn’t fall into this category, we recommend sticking with Fios 400 as the Gigabit plan is tailored to a small minority of households.DSL Internet Plans, Speed, and DataIn more rural areas where Fios is unavailable, Verizon offers High Speed Internet with speeds ranging from 500 Kbps – 15 Mbps. Even for DSL, these speeds are far below other big name DSL providers like CenturyLink and AT&T that offer broadband speeds up to 100 Mbps. 

If you’re looking for a basic internet connection to stream videos and surf the web, Verizon High Speed Internet should be more than sufficient; however, for households with multiple users, we recommend looking at other providers.Unlike other providers that boast about a terabyte as virtually unlimited data, Verizon actually stays true to its word by not imposing a data cap. Granted, it’s extremely rare to actually hit a terabyte — according to Xfinity, you would have to stream over 15,000 hours of music or 600 hours of HD video in a month. But it’s certainly nice to know that you won’t be charged extra for heavy usage activities. Who is each Verizon plan best for?Verizon High-Speed Internet — Best for a single user with up to 5 devicesFios Internet 200 — Best for two users with up to 8 devicesFios Internet 400 — Best for four users with up to 12 devicesFios Gigabit — Best for 5+ users with up to 20 devicesHow Fast is Verizon Internet?One of the biggest advantages of having a fios connection over a cable connection is the reliable, consistent speed that comes along with it. Rather than dividing the connection between you and your neighbors, fiber provides a dedicated connection to your household that is stronger than shared cable connections. According to the Federal Communication Commission’s (FCC’s) latest report, Verizon Fios surpassed all other fiber providers by delivering speeds in excess of 95% of the advertised speed to at least 90% of the panelists. In other words, with Verizon Fios, you’re actually getting the speed that you’re paying for.Verizon’s DSL internet, on the other hand, is far more limiting. Offering a maximum download speed of 15 Mbps, Verizon High Speed Internet doesn’t offer much for households with two or more individuals. However, where Verizon falls short in speed offerings, it makes up in reliability and performance. Verizon led all other DSL providers in actual speeds, providing over 125% of it’s advertised speeds. This is very unusual in the DSL world as most providers rarely meet, let alone exceed, the speeds they advertise. Internet Availability  Extremely limited availability for both fiber and broadband connections. At this time, Verizon’s internet availability is limited to nine states in the Northeast and Mid-Atlantic. Given the impressive reputation of the service, the limited availability is certainly a let down. Fortunately, the company is working to expand the network beyond the nine states it currently operates in. Use our zip tool to check if your address is serviceable.Other Factors to ConsiderImpressive equipmentIndustry-leading equipment, with the ability to opt-out to use your own.Verizon offers both professional and self-installation. Self-installation is a great option if you’re looking for a quicker installation turnaround, or if you’re simply wanting to save some extra cash. You can choose to either have Verizon mail you the equipment or you can pick it up at a Fios Location. Having the equipment mailed is more convenient, although picking up your equipment allows you to activate service sooner.When it comes to professional installations, Verizon can get a little pricey. A standard installation can be upwards of $99.99, although Verizon will often waive this fee if you order online. For fiber plans, you should also expect to pay a monthly router fee ($15).  If you’re looking to avoid the rental fee, Verizon does give its customers the option to use their own router. However, there are a few important things you’ll want to consider before making this decision. Verizon’s routers are optimized to support the fiber-optic connection and speed, something you don’t want to sacrifice by using a cheap router.  You’ll also want to make sure your equipment is compatible. Since Fios doesn’t use modems, you’ll need to configure your router to deliver internet over an ethernet cable rather than the traditional coaxial cable. Some routers are more challenging than others, so you may need to call Verizon to have this changed.Contracts and FeesStand-alone Fios internet doesn’t require a contract. That’s good news: you can cancel at any time without having to pay an early termination fee. For those who prefer traditional contracts, Verizon also offers an attractive two-year plan. Rather than paying an extra $15 per month in year two, the contract route guarantees your sign-up price for 24 months. If you plan on staying put for a couple years, we recommend considering the contract option as you could save nearly $200 in the second year. Notable FeesFios equipment lease fee: $15/mo.DSL equipment upfront cost: $29.99Professional installation: $99*Taxes (Depends on location)**Sometimes waived for certain packages or online orders.Fios TVAs of January 2020, Verizon announced it would be eliminating all TV and internet bundle deals. Given the recent trend in cord cutting, Verizon is hoping to align itself with the current state of the cable industry — one that’s ditching traditional cable bundles.The cable industry has experienced intense scrutiny for undisclosed price hikes, hidden fees, and locked in contracts. Verizon is hoping to eliminate these frustrations by individualizing its Fios TV service and giving power back to the consumer through complete transparency on all ends.For some, this switch may be frustrating as there’s no longer a discount for adding multiple services; for others, this change is both timely and necessary as it provides far greater transparency than previous pricing models.Customer serviceVerizon has maintained a steady reputation over the years for having outstanding customer service. J.D. Power recently awarded the company with a near perfect score across several factors, including Overall Satisfaction and Customer Service. With customer service typically being one of the most complained about aspects in the broadband industry, it’s quite impressive to see Verizon consistently outperform all other providers. Fios internet deals for Verizon Wireless customersWith Mobile + Home Rewards, you can get the 100% fiber-optic network at home and Verizon’s network on your favorite devices.  You can sign up for Verizon Wireless Unlimited and Fios Home Internet for $89.99/mo. with Start Unlimited and 200/200 Mbps Internet, when you have AutoPay & Verizon Up, plus taxes, equipment charges and other fees that might apply.Verizon vs. Other ProvidersPlanPriceDownload / Upload SpeedsConnection TypeBest ForHigh-Speed Internet$40/mo.*Up to 3 MbpsDSLCasual BrowsersHigh-Speed Internet$40/mo.*Up to 15 MbpsDSLLight StreamersFios Internet 200$39.99/mo.*Up to 00 / 200 MbpsFiberBinge-watchersFios Internet 400$59.99/mo.*Up to 400 / 400 MbpsFiberHouse of multitaskersFios Gigabit Connection$79.99/mo.*Up to 940 / 880 MbpsFiberMega Users* With AutoPay, plus taxes and equipment charges.*Prices for stand-alone internet service, current at time of publication. Prices may vary by location. Contract length may vary and it’s subject to the starting price presented above. 

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Home to over 2.7 million people, Chicago is known for its fast-paced culture and tourist attractions like Wrigley Field, Millennium Park, Willis Tower, and many more.In a high-speed city that never stops, it is only fitting that the availability of high-speed internet is imperative to keep things moving. As a result, there are numerous internet service providers in Illinois, many of which are available in Chicago.Factors to consider include location, type of internet connections available, download, and upload speeds required to fit your needs, reliability, and what you’re willing and able to pay for monthly. With a multitude of internet provider options in Chicago, we’re here to help narrow down the choices.We’ve reviewed more than 20 of the top providers in Chicago, including each company’s coverage area, connection types, speeds, and customer service, to help you make your decision.

The four best internet providers in Chicago

Everywhere WirelessAT&T FiberXfinityWebPassDefining traitHighest speeds; great customer reviews; locally owned$100 reward card for qualifying internet contractLarge coverage areaNo contract requirementConnection typeFiberFiberBroadbandFiberDownload speeds (Mbps)20, 100, 600, 1,000 Mbps100, 300, 1,000 Mbps25, 200, 300, 600, 1,000 Mbps100 to 1,000 MbpsPrices starting at$19/mo.$50/mo.$20/mo.$58.33/mo. w/contract $70/month w/o contractContract lengthNo-contract optionUnlimited1-year1-year or no-contract optionData capN/A1 TB or unlimited1 TBUnlimitedAll information accurate as of 02/24/2020.

Best overall

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With prices for its fiber internet packages starting at $19 per month and its strong Chicago presence, Everywhere Wireless ranks as our best overall internet provider in Chicago.Everywhere Wireless is one of the only Chicago internet providers that are only available in Chicago. The company is locally-owned and operated with a sole focus on providing high-speed internet to the city’s residents. While there are subscription options available, customers enjoy the no-strings-attached, month-to-month options with Everywhere Wireless.Everywhere Wireless promises a unique Gigabit Internet Network experience, which means faster speeds than any other provider in the Chicago area, some coming in at up to 1,000 Mbps.It is important to note that the lower cost packages (starting at $19 per month) do not offer speeds up to 1,000 Mbps. Everywhere Wireless will recommend a package option applicable to your specific internet needs.Its packages include Basic, Turbo, Extreme, and Gigabit, from lowest to highest cost and speed. By earning nearly five-star reviews on Google Reviews, it is abundantly clear that Everywhere Wireless users are generally happy customers.

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Best for promotional offers

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AT&T is a brand known across the world. Adding fiber internet options to its wide portfolio of services only strengthened its worldwide presence. The company is known for its special introductory offers, like receiving a $100 rewards card when you sign up for the internet or other offers for higher speed packages for the cost of lower speed packages.AT&T’s Chicago Fiber packages start at $50 per month with a 1-year contract, 1TB data, and 100 Mbps speeds, and goes up to $70 per month with a 1-year contract, 1,000 Mbps speeds, and unlimited data. Because of AT&T’s wide variety of service options, it also offers customers bundling opportunities for internet, phone, or television packages.Yelp’s customers don’t appear to favor AT&T Internet, which includes its fiber and DSL options, indicated by a less than two-star rating. However, because the fiber and DSL reviews are combined, it appears that many of the not-so-stellar reviews are related to slow DSL speeds.

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Best for coverage area

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Xfinity offers an impressive coverage area in Chicago. Unlike the other providers we’ve reviewed, the company enables a broadband cable internet connection. Its package options begin at $20 per month, but like many others, the cost of the package has a direct relationship to the speeds offered.The $20 per month package offers up to 25 Mbps download speeds, which will be more than sufficient for some customers while other customers will need their $80 per month package with up to 1,000 Mbps download speeds. All packages are based on a 1-year contract.There are many Xfinity stores in Chicago and the customer reviews on each vary widely. This is because Xfinity, like AT&T, offers a wide variety of services and equipment to customers. Because its high-performing broadband internet is one of many services offered by Xfinity, Yelp reviews are reflective of that, resulting in somewhere around a mid-tier ranking.

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Best for no-contract

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WebPass offers fiber internet to Chicago residents, powered by Google Fiber. Its packages are offered with a no-contract price of $70 per month or $58.33 per month for a one year contract with unlimited data. WebPass also offers early-payment options where customers can pay annually.Setting them apart from any other internet provider we reviewed, WebPass offers one single package with download speeds ranging from 100 to 1,000 Mbps depending on where you’re located and your home’s infrastructure. The company is currently available in seven U.S. states, including Illinois.Customers have indicated favorable views of WebPass, resulting in a 4.5 out of five star review on Yelp. The reviews are full of high praise of the excellent customer service, quick and easy installation, and reliable high-speed internet service.

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How we found the best internet providers in Chicago

When we reviewed the most popular internet providers in Chicago to make our top four selections, we looked for a variety of factors.Coverage: We delved into the providers that offer wide coverage areas in Chicago. While no single provider seems to offer 100% Chicago coverage, the providers we’ve chosen offer the largest percentage coverage in Chicago.Value: We researched each provider’s offerings and the value it provides consumers. We assessed aspects like the range of speeds, contract lengths, data caps, and special offers. The best internet providers in Chicago will come with reliable speeds, fair prices, generous data caps, no hidden fees, and concise agreements.Customer Satisfaction: We used customer satisfaction ratings from the American Customer Satisfaction Index (ACSI) and J.D. Power to use company reputation as a factor in our evaluation. Higher scoring companies in metrics like reliability, billing, communication, and value were viewed more favorably.Upon assessment of these rankings and reviews, it is clear that internet service providers predominantly face negative customer reviews. This is sometimes a reflection of the company, but it should also be considered that customers who live outside or on the outskirts of coverage areas may not receive the same speeds as others, leaving them unsatisfied.

What types of internet connections are available in Chicago?

Residents of Chicago have a wide variety of internet connection options, including fiber, cable, satellite, and DSL. Each of these options comes with different speeds, costs, and availability. Customers living in more rural areas of Chicago may have fewer options than those living in the heart of the city.

What should I expect to spend on internet in Chicago?

With over many internet service providers in Chicago, residents can find internet options ranging from $20 to more than $100 per month.It is also important to remember that in most cases, download speeds will be directly proportional to cost. Lower cost packages tend to offer lower download speeds, while higher-cost packages tend to offer better download speeds. However, this is not always the case and should be reviewed on an individual basis, and based on your own internet and pricing needs.

How do I pick the best internet service provider in Chicago?

Remember that what constitutes the “best” for you may be different than what it means for someone else. First, assess your own needs for the internet, price, and customer service, among others. Research customer reviews and ask for referrals from friends in your area. For more information on how to select the best internet service provider, read this guide.

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Even with satellite internet being phased out due to its higher pricing and slower speeds, there are still advantages to installing a satellite internet provider dish outside of your home. When comparing the best satellite internet providers, we compared download speeds, data caps and more to choose the best satellite-based internet providers.There may only be two major satellite internet providers in the U.S., but internet users should still pay close attention to their options. Based on rural availability, reliability, price, speed and other relevant factors, one provider may be a better option than the other. We dove into the data to see which satellite provider is the best home internet for you if cable, DSL, or fiber-optic are not available in your area.The two best satellite internet providers of 2021HughesNetViasatBest OverallBest for High SpeedsReviews.com Score3/53.25/5FCC reliabilityOverperformsUnderperformsJ.D. Power Customer Satisfaction Score620/1,000Not RatedSpeed options25 Mbps12 Mbps–100 MbpsData Caps10 GB–50 GB40 GB–150 GB

Best satellite internet overall

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WHY WE CHOSE ITThe FCC reported that most HughesNet customers experience more than double the advertised speeds. Additionally, more than 80% of HughesNet customers got advertised speeds or faster, compared to around 50% of Viasat’s customers.3Reviews Score$59.99/mo.Starting Price25 MbpsDownload SpeedPROSReliable serviceExtra GB allowance per monthNo hard data capsCONSSlower speed optionsHigher equipment costs: $349 to purchaseLow customer service scorePLANS & PRICING10 GB: $59.99/mo.20 GB: $69.99/mo.30 GB: $99.99/mo.50 GB: $149.99/mo.FEATURESNo hard data limits; reduces speed to 1–3 Mbps insteadBonus Zone: 2 a.m.–8 a.m. customers receive 50 GB/month of additional data$14.99/month equipment lease$10/month introductory discount for six months24-month contract

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Best for High Speeds

WHY WE CHOSE ITIf your household is constantly streaming, gaming from several devices and downloading large files and you don’t have access to traditional internet providers, Viasat might be the best satellite internet for you.3.25Reviews Score$69.99/mo.Starting Price100 MbpsDownload SpeedPROSFaster download speed than competitorsHigher data optionsHigher new customer discountsCONSFewer plans than competitorNo option to purchase equipmentNot rated by J.D PowerPLANS & PRICINGIf your household is constantly streaming, gaming from several devices and downloading large files and you don’t have access to traditional internet providers, Viasat might be the best satellite internet for you.FEATURES$20–$50 intro discount for three monthsViasat Shield protects home from online security threats$12.99/month equipment lease24-month contract

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How to choose the best satellite internet for your home

Determine how much speed you needAt 100 Mbps for its highest plan, Viasat currently offers the fastest satellite internet on the market. But do you really need that much speed? On the one hand,  100 Mbps for $200 per month is cheaper per Mbps than 25 Mbps at $49.99 from HughesNet. However, you can accomplish most streaming and browsing with slower speeds. Plus, maximum speeds of 100 Mbps may not be available everywhere.  One of the biggest misconceptions in buying satellite internet is that having more Mbps leads to more usability. If you’re only using it for online shopping and social media browsing, you don’t need a lot of Mbps, no matter what the sales agent tells you. To help you gauge what you can do with different speed thresholds, check our table of estimated usage.12 Mbps25 Mbps100 MbpsUse amountLightModerateHeavyWeb activity*Emailing, web browsing, light SD streamingEmailing, web browsing, SD and some HD streaming, music downloadingMultiple devices streaming HD or 4K video simultaneously, large file downloading, real-time gaming, video conferencing.*Activity estimates assume 4-8 connected devicesFigure out how much data you useData is measured in gigabytes (GB) and is used whenever you send something, receive something, download from, or upload to the internet. Satellite internet plans work similarly to your phone plan: Your data is your allotted internet usage. If you go over your data limit, you won’t be totally cut off from the internet, you’ll just be restricted to slower speeds (typically 1–3 Mbps) until the start of your next billing cycle. This will allow some web browsing, but no video streaming or file downloading — and that web browsing will be slow enough you may resort to the local paper for news and sudoku.To give you some perspective, here is what HughesNet says you can do with 1 GB of data:2 hours of video streamingUpload 300Stream 200 songsLoad 1,024 web pagesSend or receive 2000 emailsIf you stream video at all, you’re more likely to struggle with these data caps. Streaming uses up a huge chunk of data. In fact, Netflix estimates you’ll need 1GB of data per hour to stream SD video. That’s 66 GB to binge all five seasons of Orange is the New Black — more than the top HughesNet plan of 50 GB/month We suggest being mindful of your internet habits and see what activities you lean more toward – if you’re a heavy video streamer, you might want to invest in a heavier data allowance per month. HughesNet and Viasat provide you with ways to check how you’re doing on data within a given month.

What is satellite internet?

Satellite internet is a type of wireless internet connection in which data is transmitted between three points: a satellite in space; a ground unit called the network operations center (or NOC) at the provider’s hub; and a satellite dish located at the customer’s home.

How can you work around the limitations of satellite internet?

Jameson Zimmer from Broadband Now explained that there are two easy ways to maximize a limited ISP. The first: Avoid streaming video. This eats up data fast. Instead, get TV service from a dedicated TV provider. (And, pro tip: Netflix still offers DVDs by mail.) Second, use an ad blocker in-browser (we like AdBlock) to stop banner ads and unneeded videos from sucking up space.If your options are already limited to satellite internet, your TV provider is probably satellite-based too — DirecTV or Dish Network. But no, you can’t use the same satellite dish for both. TV satellite dishes are only capable of receiving signals; internet connections need to both upload and download information.

In what case is satellite internet preferable over other options?

If you have the option for cable or DSL, it’s typically going to be better than satellite internet: cheaper, faster, and no lag. But satellite might still be the way to go if you’re on the fringes of your DSL’s range.DSL internet service relies on a customer’s proximity to something called a digital subscriber access multiplexer (DSLAM for short), the network device that connects you to the internet. These live in local exchange offices in your area, and the farther away from your DSLAM you are, the slower your DSL internet will be. It’s pretty rare, but service on the edge of a DSLAM’s range could be painfully slow — we’re talking 3 Mbps download and a fraction of 1 Mbps upload. If that’s the case for your home, satellite internet is obviously the better choice.

How is satellite internet customer service?

Trustpilot reports that HughesNet earns about 2.9 stars out of 5 from consumers. They note potentially slow speeds and expensive cancellation process as “cons” for signing up with the service. While Viasat also got 2.9 stars, with slow speeds and poor customer support as the main complaints. Bottom line: Satellite internet certainly has some catching up to do when it comes to customer satisfaction.

Methodology

We evaluated satellite internet service providers based on customer satisfaction, data caps, download speed, plans, and customer support to determine Reviews.com scores and create our best internet service provider reviews. To compare internet service providers with other brands across the board, we calculate each Reviews.com score based on the following:Customer Satisfaction: Reviews.com used J.D. Power’s 2020 Residential Internet Service Provider Satisfaction Study to calculate an average rating of internet providers across all applicable regions.Top Download Speeds: We awarded higher scores to internet providers with higher download speeds.Number of Plans: Internet providers with more plan options to choose from scored higher in our methodology.Data Caps: No one wants to be left without internet for the rest of the month, so we awarded internet providers with higher scores if they had high or no data caps. Customer Support: We reviewed and compared the number of channels that customers could reach each provider’s customer support representatives. The more channels of contact available, the higher the score.

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A recent study conducted by the Reviews.com Broadband Research Team about municipal broadband found a growing number of U.S. residents are excited about the prospect of internet service as a utility. As interest in public broadband increases, it will be interesting to follow along with potential increases in pressure placed on local politicians to push for public internet. If the below findings are any indication, it seems likely there will be an exponential increase in broadband as a public utility over the next decade.Study Findings

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The best internet service providers

When you’re comparing internet providers for your business, don’t just look at speed and price. More than anything else, you want the most reliable connection to keep your business running.

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Of the 1,008 U.S. residents surveyed:40.2% of consumers said they would consider immediately switching to municipal broadband if it was made available in their city.10.9% of consumers said they would definitely make the switch, 29.3% said they would at least try it out.59.8% said they prefer their current provider.Demographic Data Among age groups, younger people were relatively more averse to municipal broadband than those older — 34.8% of people under 45 were averse, while 46.2% of people over 55 years old were not.Large cities saw a majority of the population interested in municipal broadband. California, specifically the San Francisco Bay Area, saw the majority of people (56.3%) suggesting they’d be interested. More rural areas were slightly more averse to municipal broadband, with respondents in various states with lower populations suggesting by a notable majority that they would not consider municipal service.The idea that perhaps cities should provide internet service for their residents as a utility isn’t a new concept. The debate has been in place for decades and will likely continue to be for the foreseeable future.Anytime a major city attempts to push municipal broadband, there is pushback from major ISPs who view the expansion of the internet as a utility as a threat to their businesses. In fact, ISPs have spent over $1.2 billion between 1998 and 2018 lobbying in Congress.Despite this, the concept of internet service as a public good continues to gain steam, as this is the highest we have seen numbers surrounding a willingness to switch to municipal service. It seems likely that over time as connection to the internet becomes as valuable as water or electrical service that more local municipalities will make sure their residents have such access. A common solution as of now is a model of cities directly working to provide a hybrid version of municipal broadband through cooperatives. Methodology The municipal broadband survey ran April 9–14, 2021.The survey collected 1,008 responses from residents evenly distributed across the United States.Sample method: representative. More