Networking

Singtel’s consumer business chief will assume the role of group CEO next year, as the Singapore telco’s current head is set to retire. The announcement is the latest to reveal a change at the top seat amongst telcos in the country over the past couple of years.
A 27-year veteran at the company, Yuen Kuan Moon joined the telco in 1993 and currently is CEO of Singtel’s Singapore consumer business as well as chief digital officer. He has held several leadership positions including in marketing, business development, and at Telkomsel in Indonesia. 
CEO of Singtel’s consumer business since 2012, Yuen would take over as group CEO from January 2021, when current chief Chua Sock Koong was scheduled to retire. The latter will remain as senior advisor to the chairman and help guide the transition.

His appointment had followed a global search that assessed both internal and external candidates, said Singtel in a statement Thursday. 
Singtel Chairman Lee Theng Kiat said: “[Yuen’s] years of honed experience in the company’s core telecom business, and his more recent focus on transforming the group digitally for growth, make him extremely well placed to lead Singtel forward in an era of disruption.”
Yuen said Singtel was at an “exciting juncture” with 5G poised to impact the telecommunications sector as well as other industries. The executive holds a First Class Honours engineering degree from the University of Western Australia and a Master of Science in Management from Stanford University.
Chua had assumed the CEO position in 2007 and had been with Singtel since 1989. 
During her stint as chief, the telco had added Optus in Australia to its portfolio as well as invested stakes in major telecommunication players in India, Indonesia, the Philippines, and Thailand, Lee said. She also led Singtel’s digital transformation, including the digitalisation of its core telecom business, and built up its cybersecurity business, he said, adding that Chua helped guide the telco’s investment in 5G.
Singtel, alongside local operators StarHub and M1, had secured licences to deploy nationwide 5G networks in Singapore and opted to work with Ericsson for its network rollout. Joint licensees StarHub and M1 had gone with Nokia to build out their core 5G infrastructures, though, all three telcos had indicated plans to collaborate with others such as Huawei and ZTE on various use cases. 
TPG Telecom was awarded the remaining frequency spectrum in the millimetre wave band, which would enable the Australian telco to roll out localised 5G networks. The telco, as well as other mobile virtual network operators, would have to negotiate wholesale service agreements with Singtel or M1 and StarHub to tap their respective 5G networks, in order to offer retail 5G services to end-users. 
Singtel’s impending CEO change followed StarHub’s announcement in July that it had begun a global hunt for a new CEO, with current chief Peter Kaliaropoulos set to retire and step down from October 31 this year. An interim committee was set up to provide support to the leadership team during the search and oversee the transition to the new CEO. 
Kaliaropoulos had assumed his CEO position in July 2018, following another months-long search that began when StarHub’s former chief Tan Tong Hai stepped down to pursue his own interests. The telco has yet to reveal a potential successor. 
M1’s current CEO Manjot Singh Mann, too, had assumed his position less than two years ago in December 2018, following the retirement of former chief Karen Kooi Lee Wah.
Singtel also has teamed up with Grab in a bid to snag one of a handful of digital bank licences to be issued in Singapore, where the ride-sharing operator and telco will be looking to target “digital-first” consumers and small and midsize businesses. The two partners planned to form a joint entity, with Grab owning a 60% stake. 
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It’s emerged that SpaceX’s Starlink satellites have been delivering internet services since early August to the Washington state military’s emergency management unit helping residents recover from recent wildfires.
As noted by CNBC, providing services to Washington emergency responders is the first publicly known application of the satellite broadband service.   

Networking

SpaceX is currently conducting private Starlink beta trials with residents in some parts of northern US and lower Canada, including remote communities in Washington state, Starlink revealed in an FAQ posted on Reddit in July. 
SEE: Network security policy (TechRepublic Premium)
The Washington emergency division has been using seven Starlink user terminals, which SpaceX Elon Musk has previously described as like a “UFO on a stick”, with a skyward-facing disk that measures 48cm, or 19 inches, in diameter.  
Musk has previously described the end-user terminals as being as easy to set up as “point at sky and just plug in”. 
Richard Hall, the emergency telecommunications leader of the Washington State Military Department’s IT division, appears to confirm Musk’s claim. 
“I have never set up any tactical satellite equipment that has been as quick to set up and anywhere near as reliable [as Starlink],” Hall told CNBC. 
Hall also suggested Starlink was superior to other satellite broadband services his unit has used previously. Starlink satellites orbit Earth at an altitude of about 500km, or 311 miles, far closer to Earth than traditional conventional satellite broadband services. 
According to Hall, Starlink offers double the bandwidth of other services and said he’d seen more than 150% decreases in latency. “I’ve seen lower than 30 millisecond latency consistently,” he said. 
That’s a pretty good third-party reference for Starlink, which has faced doubts from the Federal Communications Commission as to whether it can deliver round-trip latencies below the 50ms that it has claimed in an FCC application to launch 30,000 satellites. In fact, Hall’s experience is closer to the 20ms Musk has previously claimed. 
SpaceX needs to prove to the FCC it can deliver a low-latency service to optimize its chances of securing part of the FCC’s up-to $16bn Rural Digital Opportunity Fund (RDOF) to bring broadband to six million homes and businesses with current speeds below 25Mbps. 
SEE: Starlink starts to deliver on its satellite internet promise
But SpaceX’s Starlink satellite constellation of fewer than 800 Starlink satellites is just a fraction of the 12,000 satellites it has been approved by the FCC to launch.      
Hall said it took between five and 10 minutes to set up and connect a Starlink terminal compared with other satellite ground units. 
Musk responded to WA Emergency Management’s tweet disclosing its use of Starlink satellites, saying that SpaceX was “prioritizing emergency responders and locations with no internet connectivity at all”. 
According to Hall, Washington’s Department of Natural Resources and the Department of Homeland Security’s Federal Emergency Management Agency are also interested in trialing Starlink satellite broadband services. 

In a recent presentation in aid of its RDOF application, SpaceX showed internet performance tests with download speeds of between 102Mbps to 103Mbps, upload speeds of 40.5Mbps to not quite 42Mbps, and a latency of 18 milliseconds to 19 milliseconds. 
It’s still early days for SpaceX’s Starlink ambitions. The company has applied to the FCC to deploy five million end-user terminals in the US, but it is currently only “on track to produce thousands of consumer user terminals per month”. 
SpaceX is scheduled to launch another batch of 60 satellites on Friday, October 2 at 9:43pm EDT. This launch marks its 13th Starlink mission and should nudge its total satellite count to over 800, which Musk has said is required for moderate coverage of North America. 

Targeting Thursday, October 1 at 9:17 a.m. EDT for launch of Starlink. Due to a conflict on the Range, now targeting launch of GPS III-4 on Friday, October 2; 15-min window opens at 9:43 p.m. EDT pic.twitter.com/VVhhatjBbh
— SpaceX (@SpaceX) September 30, 2020

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KT is looking to make its debut in Thailand’s internet data centre (IDC) market through its local partner Jasmine Telecom Systems (JTS). Together, the two allies plan to pitch offerings to global cloud service providers and tap the country’s growing digital transformation momentum. 
South Korean telecommunication group KT said Wednesday it had expanded its partnership with Thai telco Jasmine Group to develop an IDC business in Thailand, via the latter’s IDC business unit, JTS. 

KT Global Business’ head Kim Youngwoo said the partnership aimed to explore opportunities in Southeast Asia, which described as a “newly emerging IDC market”. 
The two companies planned to begin offering IDC services in Thailand by end-2021, targeting international cloud service providers and jointly developing new business models. 
JTS’ president and director Somboon Patcharasopak said: “The hyperscale data centre and cloud service business will be a foundation to add value to Jasmine Group’s network business.”
Citing stats from Frost & Sullivan, KT said the Asean data centre market was projected to hit a compound annual growth rate of 16% over the next five years, fuelled by markets such as Thailand and Indonesia. 
KT in March this year inked a $19 million contract with Jasmine’s other subsidiary 3BB TV to offer commercial IPTV service in Thailand. 
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Telstra has taken the wraps off the first set of services to fall under its adaptive networks banner, which will see the telco embrace SD-WAN and shift to month-to-month contracts.
The first products are labelled “adaptive connectivity” and encompass Telstra’s fibre access network, Internet Direct products, and MPLS IPVPN services, with NBN connections to follow in December, and mobile LTE and 5G connectivity to be included in 2021.
Speaking to journalists, Telstra group owner for global connectivity and platforms Sanjay Nayak, said the end result could be a new customer premises operating off mobile connectivity until a fibre endpoint is built — the sort of scenario that Telstra has previously said 5G is the sweet spot for — with the mobile connection remaining in place as a backup.
The telco will also be offering wireless services for smaller sites, Nayak said. On Tuesday, the telco launched its currently invite-only 5G fixed wireless service for residential customers.
In order to build out the new offering, the telco has teamed up with Cisco and VMware to implement its “adaptive SD-WAN”.
“Right now today, we have a very fixed and arguably inflexible IPVPN and MPLS services in connectivity that are effectively bundled for our enterprise customers,” said Telstra Enterprise group executive Michael Ebeid.
“What we’re effectively doing is we’re unbundling our services to give our customers choice, flexibility, much more simplified pricing, and amazingly, no locking contracts for most of our services.”
Ebied said adaptive networks would be a multi-year program that is iterated over the next couple of years.
“Where we’ve already got deployed a Telstra fibre solution for enterprise customers, that will remain the number one choice for us, obviously, but we can optimise the best hybrid network for our customers as well. We need to look at what our customer outcomes are, and give them the best solution and offer that flexibility of what this change really, really does.”
Nayak told ZDNet the new networking solution has customers like AGL and eHealth NSW on board, and the telco wanted to remove the contract renewal element from discussions with its users.
“The rational for us was over the last two years what we have seen is a significant shift in how customers are consuming applications, and a lot of these applications are sitting in the cloud,” he said.
“The conversations that we were having with our customers were focused on not just about how do we move applications to the cloud for you through Purple and our partner ecosystem … but a fair chunk of the conversations were on renewals.
“And we felt ‘what’s the point of that renewal conversation?’ Either a customer is happy with us or they’re not happy with us.”
Nayak earlier said the telco had added more gateways into its core network to allow “fluid routing” of cloud applications, and that customers would not have to pay an early termination fee when cancelling or changing contracts with Telstra.
A day earlier, Telstra announced it had worked alongside Ericsson and Ciena to complete an upgrade to 400G in its optical transmission network from the previous 100G offered.
“This upgrade increases Telstra’s optical network capacity by 400% per wavelength, allowing Telstra to deliver high capacity services to its customers in a shorter period of time as well as the ability to quickly and efficiently scale the transmission network for future needs,” it said.
In August, the telco said it had tested 800G in its live network, and had hit 700G per wavelength between Sydney and Melbourne.
The upgrades arrive after ProtonMail complained on Wednesday morning that its routes suffered from a BGP announcement out of Telstra.
“There is an ongoing BGP hijacking incident impacting the ProtonMail network. Connectivity to Proton services is being impacted. Telstra is announcing our 185.70.40.0/24 subnet without authorization,” the company said in a tweet.
“To clarify, reading emails is not impacted. Incoming/outgoing mails may be delayed (messages are queued & routed through slower secondary paths). No data is lost or breached. The issue unfortunately lies with Telstra and must be fixed on that side.”
Telstra acknowledged the bad routing announcement, and said its systems had received “negligible traffic”.
“The overnight change has now been reversed. No emails or data were breached or lost,” Telstra said five hours after ProtonMail’s initial tweet.
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Image: Asha Barbaschow/ZDNet
Telstra has announced that it will launch its 5G fixed wireless service from Wednesday, with the initial glut of customers to be invited to take part.
Customers are set to pay AU$85 each month for 500GB of data and a connection speed that sits between 50Mbps and 300Mbps. Telstra has said it will waive the payment for the first month, and will not charge for the 5G modem.
The telco said over the next year, it would be “scaling up” the service and taking on more customers.
At the same time, the telco said it was returning to selling 100Mbps plans on NBN copper-based technologies — which include fibre to the node (FttN), fibre to the basement (FttB), and fibre to the curb (FttC) — after binning the plans earlier this year.
“Since we paused selling these plans earlier in the year, we’ve done a lot of work behind the scenes to ensure customers have a better experience with us when purchasing this plan,” Telstra connected home and business executive Michele Garra said.
“We’ve upgraded our systems and set up processes that put customers first, and we’re now confident we can provide a better all-round experience
“If a customer on FttN, FttB or FttC can’t reach the maximum speeds of the premium internet plan or premium add-on, we’ll let them know and provide them with options in accordance with our regulatory commitments.”
Telstra also said it has begun selling NBN’s Superfast and Ultrafast plans. Telstra said the typically 215Mbps Superfast plan would be a AU$30 a month addition to its premium internet plans, while Ultrafast would cost an extra AU$70 a month and provide typical speeds of 250Mbps.
The telco also repeated its claim that the mandated 15% overprovisioning on NBN connections under 1GBps was a speed boost for its customers.
Also on Tuesday, the Australian Competition and Consumer Commission (ACCC) released its latest Measuring Broadband Australia report, saying that speeds across all telcos and speed tiers increased for the period of May to June, reversing most of the previous drop.
The report said the number of underperforming connections dropped from 9.6% to 8.1%, with FttN making up 97% of all underperforming connections.
“Within the 50/20Mbps tier, fibre to the node services had an average download speed around 5Mbps lower than other technologies,” the report said.
“Within the 100/40Mbps tier, fibre to the node services had an average download speed around 11Mbps lower than other technologies.
Aussie Broadband took out the latency test in this instalment of the report, followed by Vodafone, Exetel, Telstra, TPG, and iiNet clumped together. Bringing up the rear were Dodo and iPrimus, and reporting over twice the latency of the leaders was MyRepublic.
Last week, NBN announced it would spend AU$4.5 billion to allow 75% of its fixed-line network to access 1Gbps speeds by the end of 2023 by upgrading FttN connections on-demand to full-fibre.
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The Brazilian government estimates it has achieved savings of more than 1 billion reais (US$ 180 million) with remote working since the start of the pandemic, and a new framework has been introduced this month with rules that include employee responsibility for expenses such as electricity.
According to the report released on Friday (25) by the Ministry of Economy, the figure considers 859 million (US$ 154 million) in fixed expenses relating to the maintenance of physical offices. The savings reported also take into account a reduction of 161 million reais (US$ 29 million) in benefits to workers between April and August 2020.
Part of the public sector workers has been operating remotely since the start of the pandemic. According to Cristiano Heckert, secretary at the Special Secretariat for Debureaucratization, Management and Digital Government at the Ministry of Economy, expenses have been monitored on a monthly basis since these public servants shifted to the home office set-up. A decrease in spending has been achieved in items such as expenses with transportation as well as electricity, water and sewage. “The resources saved in administrative expenses can be used to directly serve the population”, the secretary noted.
The breakdown provided by the Ministry of Economy outlines savings with expenses such as travel, which reached 471.2 million reais (US$ 84.9 million). Savings with electricity have reached 255.5 million reais (US$ 46 million). The government has also reported it is spending 89.5 million reais (US$ 16 million) less with communication services, while savings with water and photocopying has reached 32.9 million reais (US$ 5.9 million) and 9.7 million reais (US$ 1.7 million) respectively.
According to an update published by the Brazilian government in July 2020, 95% of the teachers working at schools run by the federal government were operating remotely, while 49% of public servants across other federal government bodies were working from home.
At the time, the Ministry of Economy released the rules for remote working for government employees, which took into account the experiences seen in the private sector. According to the framework, enforced on September 1, each government agency defines, based on its needs, the activities that can be performed remotely.
After public servants are authorized to work from home, the institution in question is required to issue their own rules for remote working. The document should include information on the number of employees that will adhere to the format and what are the activities to be performed remotely, as well as whether workers will operate in that regime partially or fully.
The rules must also include a work plan with specific goals and a working schedule to be monitored by line managers, which public sector employees must sign and comply with. Under that framework, remote workers across Brazilian federal government agencies have responsibilities and duties to perform, such as, for example, remaining available for phone calls and checking e-mails within a certain timeframe, as well as physically coming into the office whenever the need arises.

According to the framework developed by the Brazilian government, expenses relating to internet, electricity and phone calls, for example, are paid for by the public sector worker who chooses to operate from home. Extra hours worked outside the working schedule that is established in the rules set out by the government agencies are not accounted for.
The Ministry of Economy intends to consolidate the information on how remote working is evolving in the Brazilian government and make it available, with dashboards with information including the percentage of public servants operating remotely, in addition to the average number of activities performed remotely in each government agency, as well as performance and savings generated by each agency.
The secretary also stressed that, in a post-pandemic period, the adoption of remote working cannot impact the quality of public service provision negatively. “Remote working has to be understood as an alternative to the work that is carried out in person, but has characteristics that we define as back-office, that is, people who work in serving the population through the agency”, he noted.
“That would be the person who does internal analysis work, usually from the office desk, so that work is done from home, it has the ability to generate the same result, with some possibility of [financial] gain, due to the time that is saved mainly in travel”, the secretary added.
According to Heckert, there is no going back to the way things used to operate before the pandemic, and the Brazilian government is taking note of the efficiencies gained so far. “It may be that after the pandemic – and we are getting ready for this – [the previous] consumption of airline tickets will no longer return to pre-pandemic levels because most of the trips, events and meetings will be replaced by meetings intermediated by virtual platforms,” he pointed out. More

Credit: Microsoft

On Sept. 28, Microsoft is going public with its strategy to try to make Azure even more appealing to telecommunications partners. Officials are sharing more details about Microsoft’s “Azure for Operators” strategy, which is all about making Microsoft’s cloud more appealing to these customers.Microsoft’s acquisitions of two 5G-centric companies — Metaswitch Networks and Affirmed Networks — had led some company watchers to wonder whether Microsoft was gearing up to become a telco provider in its own right.But Shawn Hakl, partner for Azure Networking, said this is not the case.”We are too trying to disrupt the carrier. We aren’t trying to get into this business,” Hakl said. He told me during a recent phone interview that Microsoft’s Metaswitch and Affirmed Networks buys were more about getting lots of solution architects to help the company “create a telco-grade cloud.””Our focus as a company hasn’t changed. We remain a platform business,” Hakl added. “We want azure to be the preferred vendor for cloud workloads. Having a common Azure platform layer for controlling management, DevOps, security, and orchestration is really important for the highly distributed workloads companies like telcos need.”(Hakl joined Microsoft from Verizon, where he was senior vice president of Business Products, in March 2020.)Microsoft already counts a number of telcos as major partners. And telecommunications is one of Microsoft’s primary vertical market targets. As part of its most recent reorg, Microsoft created the Azure for Operators unit in the name of better supporting new 5G, virtual networking, and intelligent-edge opportunities with technology like Azure Edge Zones. Today’s announcement is designed to provide more details about how specifically Microsoft is targeting this market segment. Microsoft officials touted the company’s hybrid approach as potentially helping telcos drive down infrastructure costs and create more service differentiation. Officials said Microsoft’s software-defined networking, network-function verticalization, edge-computing/IoT capabilities, AI services, and even its productivity and gaming services (for those interested in them) were all part of its stable of telco offerings. In addition, Affirmed Network’s packet core expertise will give telcos a leg up in terms of how IP traffic is handled and how customers connect to networks, and Metaswitch will bring voice-core and application functions behind the core network to the party, Hakl said. 
Microsoft is offering carriers three main ways of engaging with the company, Hakl said: Opt for Microsoft’s carrier-grade cloud as a platform layer and build on top of it; take virtualized network functions and/or containerized network functions (VNF/CNF) from Microsoft and operate their own networks; purchase various services from Microsoft. Telcos then can decide how they want to package and price these services for their customers.
Already on the list of Microsoft’s telco customers/partners are NTT, Vodafone, T-Mobile, Verizon Business, Deutsche Telekom, Telefonica, AT&T, Telstra, and more. More

When New Zealand went into lockdown as a result of the COVID-19 pandemic, the nation saw a drastic shift in network usage, with daytime use looking awfully like it was 9pm for an entire day.
With telco Spark previously calling this a 7-day weekend, its daytime broadband load almost doubled in April, with peak broadband demand hitting 27% above normal levels, while mobile peak traffic was 22% higher.
See also: Spark warns of larger COVID impact to New Zealand telco in coming year
Spark New Zealand head of IT infrastructure Siddharth Kumar on Thursday said the telco could handle it, thanks mostly to preparations it had already made around modernising its infrastructure and how that investment during COVID-19 had, in a sense, paid off.
“The changes that we saw was around the workload distribution, what use to be our peak broadband traffic … that shifted completely during the day when we had work from home scenarios all across the country,” he said, speaking with media on a panel hosted by VMware.
“We could see peak traffic not [only] during the night but during the day and that’s when the decisions that we took some time back around the past year on how do we scale out, all of that started paying back because we could spin up infrastructure as needed for a variety of workloads, how they were changing.”
Kumar said shifting contact centres to all remote work was an “interesting scenario”.  
“We could see that there’s no more building-based contact centres for us, everyone was working from home, which we had trialled way long back with our agents at home working — but that was a small number,” he said. “But we were set up … not at that scale, but it helped.”
With preparations already in place, Kumar said everything moved faster.
With the company responsible for rolling out the National Broadband Network in Australia on Wednesday committing to having more fibre rolled out, Kumar was asked how important fibre infrastructure was in New Zealand’s network when it came to its COVID-19 response.
“There’s no doubt about it from fibre vs any other technology, fibre is going to be more modern in terms of how — whatever we use, whether its streaming, video — wireless will catch up, absolutely it will with 5G coming and there is a huge, huge change that will happen,” Kumar said. 
“So fibre was important but equally important was all other methods of access.
“Where it was not possible, we also started working on a wireless plan, how do we provide wireless broadband to those locations where there is no fibre — it’s a multi-pronged approach, but I think fibre is a key to any national infrastructure, absolutely.”
See also: Backflip to the home: NBN to upgrade FttN areas with fibre
Speaking of the experiences Spark’s customers have had, Kumar said many were reporting a smoother work environment from their loungerooms.
“When lockdown was over, when people started going back to buildings … the network couldn’t cope, because the office network wasn’t designed for video conferencing, but from home — they were saying they have a better network at home than in the office … that was a question for upgrading networks on the enterprise side,” he added.
Touching on the greater telco transformation piece, Kumar said the sector is now catching up to where IT was a decade ago.
“What we are also seeing is a difference in the telco world … IT went through a virtualisation piece roughly 10 years ago when it started picking up a lot, telco is going through that now. 
“The telco world was mostly OEMs and now … telco is saying now that convergence of what we are seeing of how IT and telco workloads can co-exist is new to us, that is what the challenge that we will have around how do we ensure that both IT and telco will work, whatever their requirements are — and they’re completely different requirements,” he said.
“There is an inherent nature of the telco workload that it has to be completely reliable and resilient, you wouldn’t want your mobile call to have a delay, while you may be fine with that on a VOIP call, like WhatsApp, you have an expectation that your mobile call will not have a delay.”
The way to fix that, Kumar said, is to automate the network.
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