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    ATO sticks with Optus for AU$233m quintet of managed network contracts

    Image: Asha Barbaschow/ZDNet
    Optus Business announced on Tuesday it has picked up a quintet of managed network services contracts totalling AU$233 million from the Australian Taxation Office (ATO).
    The telco said under the terms it would deliver all fixed voice, mobile voice and data, bulk SMS, unified communication, contact centre, and network management services. The ATO has over 24,000 end users across more than 60 locations, it added.
    “ATO’s contact centre operations are some of the most advanced in the country, with call volumes peaking to more than 100,000 calls per day,” Optus said.
    “These operations are enabled with advanced call routing, an award-winning digital agent (‘Alex’) and the largest pool of voice biometric data in the country to deliver enhanced ATO customer experience outcomes and reduce fraudulent activity.”
    Tempting fate, Optus Business managing director Chris Mitchell said security was central to discussion around the deal.
    “The ATO and Optus Business will continue to focus on security as a core component to the ongoing design and delivery of services to ensure the continuous protection of the ATO, its data, and its interactions with Australian citizens and businesses,” he said.
    The ATO initially selected Optus for its managed network in 2009 when it displaced Dimension Data. The contracts were extended in 2015.
    Earlier on Tuesday, Optus announced it was price matching the “upfront retail price” of 5G handsets from competitors.
    Not to be left out, Telstra said on Tuesday morning it had conducted a series of tests in Sydney between its network and a “competitor network”, in places where both networks have five bars of coverage. Telstra claimed it won in every test and was around 50% faster.
    The unnamed competitor was Optus, as shown on its social posts.
    Although Telstra said it had triple-digit speeds in all of its tests, a speed test conducted last week in an area with two bars of 5G coverage received only 91Mbps down and 3.3Mbps up. A test in the same location on LTE received 63Mbps down and 13.4Mbps up.
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    Windows 10: Microsoft's new 2004 update fixes bug that stopped WSL 2 working

    Microsoft has released an optional preview update for Windows 10 version 2004 that addresses Windows Subsystem for Linux 2 issues that emerged after September’s Patch Tuesday update. 
    The preview update KB4577063 for Windows 10 version 2004, aka the May 2020 Update, bumps up this version to build number 19041.546.

    Windows 10

    This preview update brings many of the same fixes Microsoft released in last week’s 20H2 Beta preview for Insiders on the Release Preview Channels. Microsoft is expected to release 20H2, or the Windows 10 October 2020 Update, either this month or in November.
    SEE: Windows 10 Start menu hacks (TechRepublic Premium)
    Two key issues addressed in this optional update for Windows 10 2004 are the WSL 2 bugs and a lingering connectivity issue with WWAN LTE modems.
    The update addresses an issue in WSL that generates an ‘Element not found’ error when users try to start WSL. 
    The other is a connectivity issue affecting devices with certain WWAN LTE modems, which prompted Microsoft to impose a safeguard hold on August 31, preventing users on Windows 10 1903 and 1909 from upgrading to Windows 10 2004. 
    “Addresses an issue with certain WWAN LTE modems that might show no internet connection in the notification area after waking from sleep or hibernation. Additionally, these modems might not be able to connect to the internet,” Microsoft notes. 
    With this LTE modem fix, Microsoft is preparing to remove the block on Windows 10 2004 upgrades in mid-October, likely after Microsoft releases the October Patch Tuesday update, which is scheduled for October 13. 
    This update adds a notification to Internet Explorer 11 to alert users that support for Adobe Flash ends December 2020. It also addresses an issue that causes games using spatial audio to stop working, and reduces distortions in Windows Mixed Reality head-mounted displays. 
    Like the update for 20H2, it ensures new Windows Mixed Reality HMDs meet minimum specification requirements and default to a 90Hz refresh rate and adds support for certain new Windows Mixed Reality motion controllers.
    SEE: Seven Windows 10 annoyances (and how to fix them)
    Some applications that use Windows APIs to check for internet connectivity were not opening because a network icon was incorrectly displaying ‘No internet access’. That should be fixed now. 
    “This issue occurs if you use a group policy or local network configuration to disable active probing for the Network Connectivity Status Indicator (NCSI). This also occurs if active probing fails to use a proxy and passive probes fail to detect internet connectivity,” Microsoft explained.

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    Optus offering NBN users the chance to pay AU$10 for fewer hops

    Image: Getty Images/iStockphoto
    Optus announced on Friday a new routing product named Game Path where NBN users will be able to pay AU$10 a month for fewer hops of their traffic.
    The company is targeting gamers, with users needing to run an application in Windows to take advantage of it. The Singaporean-owned telco said Game Path can “reduce lag on average by 30% — which can mean the difference between life and death in a PC game”.
    Optus told ZDNet it was not using any traffic prioritisation, explaining that NBN connections would remain TC-4. Instead, traffic will travel over the fastest available path “using proxy technology, choosing the most optimal/lowest latency path for gaming traffic across the internet”.
    “It does this by accessing hundreds of POPs all over the world and constantly analysing the fastest path to gaming servers,” a spokesperson said.
    “This will create the most benefit when considering international-based servers.”
    The company said in the future it might have the ability to make the routing “100% network-based”, but this would depend on what is learnt from the current offer.
    “The app is required to identify the real-time communications traffic on the PC and apply the routing via proxy technology,” it said.
    “The more people using Game Path, the smarter it will get overtime.”
    On Thursday, Optus-owner Singtel announced its current consumer business chief Yuen Kuan Moon would assume the role of group CEO next year when Chua Sock Koong retires.
    Earlier that day, Optus also announced it was partnering with Australian National University to develop a national system to detect and extinguish fires using a mixture of satellites, drones, and robotics.
    “We hope to develop a system that can locate a fire within the first few minutes of ignition and extinguish it soon afterwards,” ANU vice-chancellor Professor Brian Schmidt said.
    “ANU is designing and looking to build highly innovative water gliders with autopilots that will extinguish fires within minutes of them igniting.”
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    Digital pioneer Geoff Huston apologises for bringing the internet to Australia

    Geoff Huston is an Internet Hall of Fame global connector, an honour which acknowledges his “critical role” in bringing the internet to Australia in the 1990s.
    “While the Internet was still in its infancy in the US, he was able to complete the construction of a new and rapidly growing network within a few months,” the organisation wrote.
    On Thursday, Huston apologised for that.
    “The internet is now busted, and to be perfectly frank, it’s totally unclear how we can fix it. We can’t make it better,” said Huston, now chief scientist with the Asia Pacific Network Information Centre (APNIC).
    “I’m sorry, I’m really sorry,” he said.
    “I actually want to apologise for my small part in this mess we find ourselves in, because it all turned out so horrendously badly.”
    Huston is well-known in Australian internet technical circles for his cheerfully pessimistic presentations.
    He has, for example, called the internet’s traffic routing system, the Border Gateway Protocol (BGP), a screaming car wreck. Failing to secure the domain name system is savage ignorance.
    But during his opening presentation to the NetThing internet governance conference, he cast his net of doom far wider.
    In Huston’s eyes, the internet’s collective failures include shoddy programming, haste, lack of regulation, and expensive cybersecurity organisations that are tackling the wrong problems.
    “The world of programmers and code generators is actually a world of really, really shocking work,” Huston said, singling out the agile methodology for particular blame.
    “[Agile is] the incentive to write even shittier code, even faster, and more of it, because obviously, that’s what we need,” he said with considerable sarcasm.
    “With no desire to actually build truly secure systems, in the rush to digitise our world of services, we’re taking extraordinary risks … We cut corners and built fast, shitty code. Maybe we should have said no and walked away from the keyboard. But I didn’t. I’m sorry.”
    All the “shiny, bright cyber defence bodies” spend millions and trillions trying to defend internet users, Huston said, while reiterating that they are currently tackling the wrong problems.
    “The problem isn’t the folk who are driving all those trucks through these gaping holes. The problem is that it was the people like me who produced insanely shitty code in the first place that made all these holes,” he said.
    “The term ‘web security’ is the punchline to some demented sick joke.”
    “We had a lot of really wonderful expectations in the late 80s when we thought computers and communication were going to do wonderful things,” he said.
    “Where we’ve ended up is rigged elections, fake news, the destruction of livelihoods, the creation of an entirely new global economy based only on surveillance capitalism.”
    Huston noted that humans are social animals and that internet pioneers had recognised their ability to change the way society communicated. In doing so, they also recognised that this could change the nature of human society, but they simply didn’t take this to heart, he said.
    “None of us envisioned that perversion of our nobly motivated ambition into the sewage of Twitter, the deluge of waste products from the Facebook factory,” he said.
    “We only choose to listen to what we agree with these days. The internet’s a gigantic vanity-reinforcing distorted TikTok selfie. And for my part in all this, I am sorry.”
    Geoff Huston is an optimist
    Malcolm Crompton, once Australia’s first privacy commissioner, now a privacy adviser, was even more pessimistic.
    “I think that Geoff was actually being an optimist. I really worry for where we’re at,” Compton told the conference.
    “We’re not dealing with a data problem. We’re not dealing with a privacy problem. We’re dealing with a social issue. We’re dealing with people issues,” he said.
    “If we forget people, humanity, dignity, respect, freedom, all those other wonderful words, then we’re not heading in the right direction.”
    We’ll use technology to get there, but technology itself isn’t the solution, he said.
    Crompton agrees with some parts of the final report [PDF] of the recent Digital Platforms Inquiry by the Australian Competition and Consumer Commission (ACCC), particularly the need to address the power imbalance between consumers and the major digital platforms.
    “The ACCC’s view is that few consumers are fully informed of, fully understand, or effectively control, the scope of data collected and the bargain they are entering into with digital platforms when they sign up for, or use, their services,” the organisation wrote.
    The ACCC also said people should be told more so that they can take control, and should be told in a succinct way so that they can understand.
    Crompton disagreed with this, however.
    “Don’t expect people to be able to take control by being told more or better,” he said.
    “It doesn’t work like that way in the world around us, guys.”
    What does work, he said, is things being made safe thanks to a third party writing safety rules or standards that specify how things should be done. Think building codes, automative and aviation safety standards, accounting rules, and so on.
    “And unless there are significant market forces that deliver against those rules, there is usually another third party body that makes sure that those rules, frameworks, guidelines, laws are in fact respected and obeyed,” Crompton said.
    “Almost everything in the world around us has been made safe for us by third parties we’ve never met who make sure that we can live our lives safely and that we don’t get killed,” he said.
    “For some reason we’re stuck in this anomaly with data; that the only way we’re supposed to control the data around us is for us to understand what’s going on.”
    Due to this, the ACCC’s recommendation of a modified Privacy Act isn’t the solution, according to Crompton.
    “Quite frankly, again to offer another contradiction, the General Data Protection Regulation from Europe is the best privacy law ever written — for the 20th century. It’s not fit for purpose for the 21st century.”
    Cybersecurity needs to address network fundamentals first
    BGP is fundamental to the security and reliability of the internet, but as Huston has previously noted, it’s a “system that relies on the propagation of rumours”. That can be fixed by deploying the so-called Resource Public Key Infrastructure (RPKI) Route Origin Authorisations (ROAs) to certify the truth of routing messages.
    In Australia, for example, Telstra started rolling out RPKI in June, completing that work on its domestic network in July. But these technologies aren’t as widely deployed as they could be.
    “If you look at Australia as a whole, less than 20% of the addresses are signed,” said Aftab Siddiqui, senior internet technology manager at the Internet Society.
    This means that, even in 2020, more than 80% of Australia’s network operators cannot be bothered.
    “Even though it is for free, you don’t have to do anything. It’s just go on a portal supported by APNIC; just go there and just click,” Siddiqui said.
    “Yet still, you’re not willing to do that.”
    It may seem that we’ve already got so many things to worry about, but Huston added another 14 in his penultimate slide.
    They were: digital privacy and anonymity; web security; encryption; quantum computing; AI; advertising models; digital markets and subsidies; cyber warfare; IoT; (any kind of) security; ubiquitous crap software; monopolies; a corrupted political sector driven by lobby interests; and an eviscerated public sector.
    If you want to sleep tonight, Huston said, try to forget about all of them.
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    Nokia launches ‘world-first’ 4G, 5G automation network slicing solution

    Nokia has introduced a “world-first” 4G and 5G automation network slicing solution suitable for vendors seeking to cut the costs associated with increasing networking capacity. 

    Special Feature

    The networking equipment provider said on Thursday that the new network slicing system leverages Nokia’s end-to-end slicing network functionality for 4G and 5G New Radio (NR), first announced in February, which has been designed for applications running in both public and private clouds. 
    In addition, the system utilizes Nokia’s cloud-native Digital Operations Center software, a modular offering which “provides a secure and fully automated process to design, deploy and operate network slices at scale across multi-vendor, multi-domain and multi-technology environments.”
    See also: 5G: BT picks Nokia to power networks as UK starts to phase out Huawei
    The mobile networking solution has now been bolstered with automation capabilities, a feature Nokia says extends the capabilities of existing network slicing products and “offers operators an unmatched solution to deploy network slices within minutes instead of hours or days.”
    Nokia claims that the products, now improved with an “extreme automation” backbone, now allows communication service providers (CSPs) to reduce their operational costs and quickly deploy new network slicing to match the rising demand for high-speed mobile services, a potentially tantalizing prospect with the rollout of 5G. 
    The new 4G and 5G slicing system complies with 3GPP and IETF slicing specifications and is compatible with Nokia’s NetAct and SON/Self-Organizing Networks and Network Services Platform/NSP. 
    CNET: Not even the coronavirus can derail 5G’s global momentum
    Engineers have also included a new network management tool and controller suitable for radio, transport, and core domains. 
    Vendors will be able to create, modify, and delete large swathes of slices in real-time and create different customer policies and profiles depending on clients — whether they are SMBs or large enterprise players. 
    According to the company, the new automation facilities, controllers, and assurance tools simplify network functions at the service layer by automatically sending instructions to domain controllers through open APIs. Each domain controller then determines how best to manage network slicing and will embed assurance monitors for analyzing performance. In addition, closed-loop optimization is implemented. 
    TechRepublic: 5G mobile networks: A cheat sheet
    The first deliveries of the new solution are planned for the end of 2020.
    “Nokia is the first vendor to provide slicing in LTE and 5G networks in a multivendor network environment,” commented Sasa Nijemcevic, Head of Network Automation for Nokia’s IP/Optical Networks unit. “By adding extreme automation capabilities, we are offering operators a single, modular solution that helps them deliver a new wealth of services at unprecedented speeds.”
    Previous and related coverage
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    This 'unhackable' network uses the weird power of quantum physics

    BT and Toshiba have deployed an ‘unhackable’ quantum network that uses streams of photons to encrypt sensitive communications.
    A trial of the network, which is the first of its kind in the UK, will see data transmitted between two engineering facilities in Bristol using encryption keys streamed as ‘encoded’ particles of light.  

    Quantum Computing

    The 6km network connecting the National Composites Centre (NCC) and the Centre for Modelling and Simulation (CFMS) will use Toshiba’s Quantum Key Distribution (QKD) to secure data traffic sent between the two sites via BT’s Openreach fiber infrastructure.
    SEE: IoT: Major threats and security tips for devices (free PDF) (TechRepublic)
    QKD is used to distribute secret digital keys, which can be used along with an encryption algorithm to either encrypt or authenticate encoded information.  
    The technology solution developed by BT and Toshiba allows both the quantum keys and network data to be transmitted within a stream of photons along the same fiber cable, using a technique called multiplexing.
    Eventually, the technology could allow quantum-encrypted data to be sent across distances of up to 120km, potentially spanning cities and other metropolitan areas.
    NCC will use the quantum-secure link to demonstrate the potential for the offsite control of factories using 5G, while CFMS is hoping to better understand how encryption techniques can secure data used within AI and digital-twin applications.
    The announcement marks the first deployment of QKD in the UK. However, Toshiba has been running trials of its technology in both Japan and the US, where QKD is being used to secure sensitive information for healthcare and financial services organizations.
    SEE: What is the quantum internet? Everything you need to know about the weird future of quantum networks
    In QKD, each bit of the key is encoded onto a single photon. Quantum theory dictates that, if anyone tries to read the encoded state of a single photon, it is immediately altered. This – in theory at least – makes it QKD almost unhackable.
    “It gives us a way to test for that type of eavesdropping on the optical fiber,” Dr Andrew Shields, head of quantum technology at Toshiba Europe, told ZDNet.
    “The laws of physics mean that if anyone gains any information about the encoded state, that inevitably changes the encoded state. So, eavesdropping can always be detected on the communications channel.
    “It’s a very strange idea – it’s the act of reading something [that] actually changes the result.”
    At the same time, because QKD is based on the laws of physics and not mathematics, it cannot be broken by the powerful computers of tomorrow, said Shields.
    “There’s a concern at the minute that we’ll have more powerful computers, and especially a quantum computer, that will be able to break a lot of the encryption we have today,” he said.
    “It will take some time before we have a large quantum computer, but if you have information that needs to remain confidential for several years, then it’s important that it’s encrypted today in a way that won’t be broken in the future.”
    SEE: The UK is building its first commercial quantum computer
    Previously, NCC and CFMS would have to load sensitive data onto physical storage devices and transport them back and forth between the two facilities.
    Another novel element of the BT and Toshiba trial is that it uses a standard fiberoptic solution supplied by BT Openreach, with QKD installed on top of it. Multiplexing filters out digital noise caused by ordinary data signals and allows both quantum signals and conventional network data to be sent along the same cable, meaning no additional infrastructure is needed.
    This could offer a cost-effective solution for telecoms operators hoping to introduce quantum cryptography to their networks, or for those looking to offer it as a service to privacy focused customers.
    Professor Andrew Lord, head of optical technology at BT, said: “This first industrial deployment of a quantum-secure network in the UK is a significant milestone as we move towards a quantum-ready economy.
    “The power of quantum computing offers unprecedented opportunity for UK industry, but this is an essential first step to ensure its power can be harnessed in the right way and without compromising security.”

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    Outlook is down: Microsoft web outage hits users worldwide

    Outlook online users around the world are reporting problems accessing the Microsoft service, adding to the woes Office 365 users experienced earlier this week. 
    Microsoft at 9am CET, 3am ET, confirmed that users are having issues accessing Exchange Online accounts via Outlook on the web. 
    SEE: Office 365: A guide for tech and business leaders (free PDF) (TechRepublic download)
    Microsoft initially said users in India are the primary group impacted. However, the company later confirmed on the Microsoft 365 Status Twitter account that the issue is affecting users worldwide. 
    Downloaddetector currently indicates the worst impacted regions include the UK, France, Germany, Netherlands, Belgium, Norway, Sweden, and India. There are also multiple user reports on Twitter from users in Europe who’ve been unable to access Outlook as the workday begins.  

    We’ve received reports of users experiencing issues accessing their Exchange Online accounts via Outlook on the Web. Our initial investigation indicates that India-based users are the primarily impacted audience. Further details can be found in your admin center under EX223208.
    — Microsoft 365 Status (@MSFT365Status) October 1, 2020

    This new incident follows a six-hour Office 365 failure earlier this week due to an authentication error that prevented users from signing into Office.com, Outlook.com, Teams, Power Platform, and Dynamics365. Microsoft was forced to roll back a recent change that impacted authentication operations for numerous Microsoft and Azure services.   
    Microsoft’s Office Service health dashboard also confirms that users of Outlook.com “may be unable to access their email”. 
    “We’re collecting additional data from the affected infrastructure to aid in our investigation to determine the cause of impact,” Microsoft said. 
    SEE: Office 365 outage with roll back failure ends after more than six hours
    Similar to the incident earlier this week, Microsoft said it is investigating recent updates it has made to its service to identify the potential source of the problem. However, there’s no indication of when the issue will be resolved. 
    “We’re reviewing recent changes to our service to further determine the cause of impact. Users may experience problems with various Exchange Online protocols, including Outlook desktop, mobile devices as well as those dependent on REST functionality,” Microsoft said. 
    The company followed up that message to say it has diagnosed that a recent configuration update to components that route user requests is the cause of the outage. 
    “We’ve reverted the update and are monitoring the service for recovery. We apologize for the inconvenience.”
    UPDATE: At 6.46am ET, Microsoft tweeted to say the rollback has mitigated the impact for the affected features in SharePoint and Microsoft Teams.
    “For impact to the Exchange service, most users are seeing recovery and we’re taking measures to ensure full recovery for all our users worldwide.” 

    Downloaddetector indicates the worst affected regions include the UK, France, Germany, Netherlands, Belgium, Norway, Sweden, and India.
    Image: Downloaddetector

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    Singtel appoints consumer head as new group CEO

    Singtel’s consumer business chief will assume the role of group CEO next year, as the Singapore telco’s current head is set to retire. The announcement is the latest to reveal a change at the top seat amongst telcos in the country over the past couple of years.
    A 27-year veteran at the company, Yuen Kuan Moon joined the telco in 1993 and currently is CEO of Singtel’s Singapore consumer business as well as chief digital officer. He has held several leadership positions including in marketing, business development, and at Telkomsel in Indonesia. 
    CEO of Singtel’s consumer business since 2012, Yuen would take over as group CEO from January 2021, when current chief Chua Sock Koong was scheduled to retire. The latter will remain as senior advisor to the chairman and help guide the transition.

    His appointment had followed a global search that assessed both internal and external candidates, said Singtel in a statement Thursday. 
    Singtel Chairman Lee Theng Kiat said: “[Yuen’s] years of honed experience in the company’s core telecom business, and his more recent focus on transforming the group digitally for growth, make him extremely well placed to lead Singtel forward in an era of disruption.”
    Yuen said Singtel was at an “exciting juncture” with 5G poised to impact the telecommunications sector as well as other industries. The executive holds a First Class Honours engineering degree from the University of Western Australia and a Master of Science in Management from Stanford University.
    Chua had assumed the CEO position in 2007 and had been with Singtel since 1989. 
    During her stint as chief, the telco had added Optus in Australia to its portfolio as well as invested stakes in major telecommunication players in India, Indonesia, the Philippines, and Thailand, Lee said. She also led Singtel’s digital transformation, including the digitalisation of its core telecom business, and built up its cybersecurity business, he said, adding that Chua helped guide the telco’s investment in 5G.
    Singtel, alongside local operators StarHub and M1, had secured licences to deploy nationwide 5G networks in Singapore and opted to work with Ericsson for its network rollout. Joint licensees StarHub and M1 had gone with Nokia to build out their core 5G infrastructures, though, all three telcos had indicated plans to collaborate with others such as Huawei and ZTE on various use cases. 
    TPG Telecom was awarded the remaining frequency spectrum in the millimetre wave band, which would enable the Australian telco to roll out localised 5G networks. The telco, as well as other mobile virtual network operators, would have to negotiate wholesale service agreements with Singtel or M1 and StarHub to tap their respective 5G networks, in order to offer retail 5G services to end-users. 
    Singtel’s impending CEO change followed StarHub’s announcement in July that it had begun a global hunt for a new CEO, with current chief Peter Kaliaropoulos set to retire and step down from October 31 this year. An interim committee was set up to provide support to the leadership team during the search and oversee the transition to the new CEO. 
    Kaliaropoulos had assumed his CEO position in July 2018, following another months-long search that began when StarHub’s former chief Tan Tong Hai stepped down to pursue his own interests. The telco has yet to reveal a potential successor. 
    M1’s current CEO Manjot Singh Mann, too, had assumed his position less than two years ago in December 2018, following the retirement of former chief Karen Kooi Lee Wah.
    Singtel also has teamed up with Grab in a bid to snag one of a handful of digital bank licences to be issued in Singapore, where the ride-sharing operator and telco will be looking to target “digital-first” consumers and small and midsize businesses. The two partners planned to form a joint entity, with Grab owning a 60% stake. 
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