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Yuichiro Chino/Moment via Getty Follow ZDNET: Add us as a preferred source<!–> on Google. ZDNET’s key takeaways AI agents can reduce service costs by more than 20%. Service leaders are investing in tech and data integration. Only 46% of service reps’ time is spent engaging customers. The 2025 State of Service report from Salesforce found that four out of […] More
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MicroStockHub/iStock/Getty Images Plus Follow ZDNET: Add us as a preferred source<!–> on Google. ZDNET’s key takeaways Phishing is a major and growing threat to businesses. But phishing awareness training has a minimal success rate. Researchers urge organizations to invest in countermeasures. A new study has confirmed what many of us suspected – employee phishing training is simply […] More
TCL Follow ZDNET: Add us as a preferred source<!–> on Google. ZDNET’s key takeaways TCL just released the new Tab 8 Nxtpaper 5G, available for $200. This is the first compact Android tablet with Nxtpaper technology, making it a great substitute for e-readers. The tablet runs Android 15 and is currently a Verizon exclusive, though it is […] More
Cristina Gaidau/iStock/Getty Images Plus via Getty Images Follow ZDNET: Add us as a preferred source<!–> on Google. ZDNET’s key takeaways Generative AI could transform jobs more than it replaces them. Jobs requiring more physical labor are less exposed to AI automation. The rate of AI adoption will vary between industries and businesses. The rise of generative AI […] More
Jakub Porzycki/NurPhoto via Getty Images Follow ZDNET: Add us as a preferred source<!–> on Google. ZDNET’s key takeaways AT&T’s $177 million settlement is for data breaches in 2019 and 2024. Claim up to $5,000 (first breach) and $2,500 (Snowflake hack), or both. File claim by Nov. 18, 2025, either online or by mail. If you’re […] More
<!–> ZDNET’s key takeaways The Blink Mini 2 is available for $40 on its own or bundled with a weather-resistant power adapter for $50 With a stronger construction, improved video quality, a new spotlight, person detection, and weather resistance for outdoor use, the Blink Mini 2 is a definite upgrade from the first generation As […] More
Erik McGregor/Contributor/LightRocket via Getty Images Follow ZDNET: Add us as a preferred source<!–> on Google. ZDNET’s key takeaways The FBI warned about the alarming trend of compromised accounts. The success rate of threat actors could tarnish Salesforce’s reputation. The most recent wave of attacks was likely preventable. Since Salesforce’s founding in 1999, the company’s executive […] More
