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    Qualtrics bets its new ’empathetic’ AI agents can fix customer service

    Getty Images / Bloomberg / Contributor AI agents are the next frontier of AI assistants, going beyond answering questions to performing tasks. Qualtrics is implementing agents so its technology can interact directly with customers to improve their experiences.  On Monday, ahead of Qualtrics’ X4 2025 Experience Management Summit, which kicks off on Tuesday, the company […] More

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    Zoom’s AI goes agentic – here’s what it can do for you now

    Zoom Zoom has regularly incorporated new artificial intelligence features into its Zoom AI Companion to optimize video call interactions. With its latest features, Zoom introduces AI agents that execute tasks for you. The company is adding other AI features across all its current offerings.   Also: OpenAI wants to trade gov’t access to AI models for […] More

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    Google is officially replacing Assistant with Gemini – and there’s only one way to keep it

    Samuel Boivin/NurPhoto via Getty Images After just nine years, Google is moving Assistant to the graveyard. Last fall, Google announced it was officially replacing Assistant, the default Android assistant on your phone, with Gemini. You still had the option to use Assistant, but now that option is ending and users must move to Gemini.  Also: […] More

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    The next big TV panel leap was just unveiled by Sony – and it makes OLED look outdated

    Sony Bravia X90L 98 inch TV Adam Breeden/ZDNETSony recently announced that it has developed a brand new display system capable of far better color reproduction than conventional LED and OLED screens. The details behind this technology are rather complicated, so I’m going to break things down and simplify much of the information.Also: I changed these 6 TV settings to drastically speed up its performance (and why they work)Referred to as “New RGB LED,” this panel tech can individually control the three primary colors of red, green, and blue in LEDs, allowing them to “emit [each] light independently.” The result is higher color purity or trueness. Images will cover 99% of the DCI-P3 color space and about 90% of the ITU-R BT.2020 television standard.This system will also have Sony’s “advanced backlight control technology,” which will allow future TVs to faithfully reproduce specific hues and gradations. More