Companies are making the same mistake with AI that Tesla made with robots
Eugene Mymrin/Moment via Getty Images Follow ZDNET: Add us as a preferred source<!–> on Google. ZDNET’s key takeaways 82% of people prefer human customer service reps to AI. Overreliance on AI could cause reputational damage. Some companies are reinvesting in humans over AI. This time three years ago, most people had never heard of generative AI. Today, […] More
