Artificial intelligence (AI) agents are increasingly common in our day-to-day workflows, whether as copilot assistants, AI notetakers, or on the other end of customer support calls. Now, they’re becoming even more customizable.
On Monday, AI notetaking platform Supernormal announced Voice Agents, a new platform through which anyone can create a custom AI voice assistant “in less than two minutes”, according to the release. Teams choose “names, function, prompts, and personality type”, and select from several voice types and talking styles.
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The resulting conversational agents can handle calls autonomously and integrate with meeting software teams already use, including Zoom, Google Meet, and Microsoft Teams.
To demonstrate just how customizable the agents can be, Supernormal built a few that are passive-aggressive, “one that asks the New York Times’ 36 questions that lead to love, and another that is really shy and awkward,” a Supernormal representative told ZDNET via email.
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If you’re looking for a place to start designing, the platform also offers customizable templates for common use cases. The Inbound Sales template preps an agent that can screen prospects, conduct company research, answer product questions, and schedule meetings with calendar integrations.
The Survey template helps you build an agent that can take survey respondents through a series of questions, and the Scheduling template is for an agent that automates scheduling meetings, appointments, and more.
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Supernormal is also making its “in-meeting sidekick” Norma available, which can participate in meetings, summarize information from earlier talks, contribute to brainstorming sessions, and even answer questions.
Supernormal’s Norma AI assistant in a meeting,
Supernormal
Companies including You.com and Workday have introduced similar solutions for collaboratively building agents designed to augment a workforce and create more time for employees to spend on higher-value tasks.
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“The time that we save our customers is how we measure success,” said Fabian Perez, Supernormal’s CTO and co-founder. “We know that Voice Agents will do even more to help teams operate efficiently while allowing them to focus on meaningful work.”
Supernormal users can access Voice Agents starting today for free in beta for a one-month trial period.
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