5 ways business leaders can transform workplace culture – and it starts by listening
Elyse Betters Picaro / ZDNET ZDNET’s key takeaways The best business leaders ensure people have a platform to air views.Employees need to feel their opinions are heard and valued.Reach out to customers and partners for their sentiments.Great managers don’t just talk a good game; they also deliver results — and great outcomes are often tied to an ability to listen to people effectively.Harvard Business Review suggests that leaders who listen well create company cultures where people feel heard, valued, and engaged. HBR also reports that employees who experience high-quality listening have higher levels of job satisfaction. Also: How AI-enabled autonomous business will change the way you work foreverHere are five techniques you can use to ensure people feel like you’re listening to them effectively. 1. Practice active listening Tim Chilton, managing consultant at Ordnance Survey, the UK’s national mapping service, said he’s chatty but practices active listening every day. He told ZDNET about how some of his earlier workplace experiences, including as a product manager and business analyst, have shaped his current approach to leadership. “You talk to people, but the whole point is, you also let them talk, so you can find out what their requirements are, and then you play those objectives back,” he said. “The whole idea of active listening is that you listen, you learn, and then you say, ‘Here’s my understanding. Is that correct?'” Also: 5 ways to ensure your team gets the credit it deserves, according to business leadersChilton has used that technique for many years. The strategy helps people feel they’ve been listened to because they hear their suggestions played back. “It gives them a chance to refine and comment, and you build a relationship that way, because it’s an interactive conversation,” he said. Chilton said the key to listening actively is spending time with the people you interact with. “Before you go in with your PowerPoint slides saying, ‘This is what you need,’ you do a large round of coffees to find out what’s going on in their world,” he said. “And that initial phase must be a little bit slower than going in all guns blazing. So, success is about active listening and taking your time in that initial relationship-building phase.” More