ZDNETThose of you who use classic Outlook may have noticed the program acting more temperamental than usual. There’s a reason for that. In a recent support article, Microsoft acknowledged that Outlook may crash when you start a new email or when you reply to or forward an existing email.The crash only affects classic OutlookThe problem affects only classic Outlook, meaning the version that comes with Microsoft Office or Microsoft 365, and not the new Outlook that the software giant has been pushing in Windows. The glitch is also specific to Outlook version 2412, Build 18324.20168. Also: How to encrypt any email – in Outlook, Gmail, and other popular servicesTo see which version you’re running, select the File menu in Outlook and click Office Account. The description next to the About Outlook icon indicates the version.How to see if it’s affecting youIf Outlook is crashing on you, Microsoft also suggests checking Event Viewer to confirm the issue. To do that, go to Windows Administrative Tools in Windows 10 and Windows Tools in Windows 11 and open Event Viewer. Check the Application Log for crash Event 1000 or Event 1001 with the following details:Faulting application name: OUTLOOK.EXE, version: 16.0.18324.20168, time stamp: 0x677828daFaulting module name: OUTLOOK.EXE, version: 16.0.18324.20168, time stamp: 0x677828daException code: 0xc0000005Fault offset: 0x0000000001a7c02aFaulting process id: 0x0xFD0Faulting application start time: 0x0x1DB65D0FD0B9857Faulting application path: C:Program FilesMicrosoft OfficerootOffice16OUTLOOK.EXEFaulting module path: C:Program FilesMicrosoft OfficerootOffice16OUTLOOK.EXEAlso: Microsoft to force new Outlook app in Windows 10 with no way to block itMicrosoft promises a fix for the bug with Version 2501, Build 18429.20000, expected to be released Jan. 28, 2025. To apply the fix at that time, select File, click Office Account, select the icon for Update Options, and choose Update Now. More