Kerry Wan/ZDNETMy first smartphone was a Palm Pilot Treo. It was not good. It was slow, hard to use, and generally not worth the money. When I reached the point of spending all my time feeling frustrated with the Treo, I decided it was in my best interest to find a better option.At the time, that better option was an iPhone 3G. I realized immediately what a smartphone could be. The iPhone was several magnitudes superior to the Treo. Even better: It simply worked. When I wanted to do something, the iPhone did it. I could do all the things I couldn’t do with the Treo and do them with ease. Sounds great, right?Also: I upgraded to the Google Pixel 9 Pro, and its most impressive feature was not the softwareThat marriage lasted roughly a year. From the first moment I touched that iPhone to the day I jumped the Apple ship, I found myself as frustrated with the iPhone as I’d been with the Treo.What? How’s that possible? The Treo was a hunk of trash, but the iPhone actually worked. How did I find myself in a similar situation? Let me explain. More