Will a system restart (soft reset) delete my apps or settings?
No. A system restart simply reboots the device. Your apps, network information, and sign ins remain intact.
If I factory reset my Roku, do I lose purchased or rented movies?
No. While you lose device-specific settings and preferences, your purchases stay linked to your Roku account. So, when you set up your Roku again and sign back in to your account, your purchases will reappear. You will need to reinstall channels and log into them.
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Can a reset fix every problem?
No. A reset cannot repair hardware failures such as faulty HDMI ports or damaged memory. But it does fix most software issues.
What if my remote does not work at all?
As a backup, you can try the Roku mobile app as a temporary remote.
How often should I restart my Roku device?
There is no strict rule, but I suggest you restart it once a week. It refreshes the memory and gives it a temporary performance boost.
What is a network connection reset?
A network connection reset (Home > Settings > System > Network connection reset) on a Roku clears all saved Wi-Fi and network settings. This forces your Roku to forget every network, which can be useful if you are experiencing connection issues.
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After the reset, you will need to reconnect to your Wi-Fi as if you were setting it up for the first time.
How do I remove a Roku device from my account?
If you are preparing to give away or sell a Roku device, make sure it is no longer listed in your Roku account. Many people forget this step. While a factory reset removes your data from the device, unlinking ensures the device is no longer tied to your Roku account.
- Visit my.roku.com and sign in.
- Go to your account.
- Open the section called My devices. Select the device you plan to give away.
- Choose the “Remove device from account” option.
- Confirm that the device no longer appears in your account list.
