Is your Chromecast device having issues? You’re not alone.
Second-generation Chromecast and Chromecast Audio devices are facing a problem that prevents them from casting content. If you try to use an affected device, you’ll see one of two errors — either, “Untrusted device: [name] couldn’t be verified. This could be caused by outdated device firmware,” or “We couldn’t authenticate your Chromecast.”
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Both error messages link to separate Google support pages, but those pages don’t address this issue. The only other option is to close the dialogue box.
Older Chromecast devices affected
The issue seems limited to older Chromecast devices, as no third-generation or Chromecast Ultra users have reported the problem.
Frustration is mounting on Reddit, where users have reportedly tried a number of fixes, including restarting the device, reinstalling Google Home, removing the device from Google Home and adding it again, restoring the device to factory settings, clearing cache data, and changing networks, but nothing works.
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Some users have even wondered if Google has quietly ended support for the older Chromecasts, but that doesn’t seem to be the case, as the company says a fix is on the way.
A fix is in the works
This morning, a Google Nest representative on Reddit posted that the company was aware of the issue and said a fix is in the works. The rep warned not to factory reset your device (even though the linked support page recommended doing so). If you have, though, instructions are on the way to get your device running again soon. The company doesn’t seem to have acknowledged the issue anywhere except this Reddit post.
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One Reddit user did post a few potential workarounds, but they’re a little complex.
Google didn’t explain what went wrong. Most speculation on Reddit is that the issue lies in an expired certificate on the Google server. This means that it’s entirely up to Google to fix, and you don’t have to do anything except wait. If Google does end up posting instructions, we’ll update here.
Source: Robotics - zdnet.com
