Spectrum internet review: Consistently dependable

Spectrum is one of the largest broadband internet providers in the United States. Spectrum Internet prices range from $50 to $105, and speeds ranging from 200 Mbps to 940 Mbps with three plans. Their plans come with no contracts, no data caps or extra fees and include a free modem rental, free access to a nationwide network of Wi-Fi hotspots and free security software. However, unless you request self-installation, there is an installation fee.

According to the most recent FCC internet report, a Spectrum Internet review shows that the company has some of the most consistent internet speeds compared to other internet service providers (ISPs) and scored better than most in meeting or exceeding advertised internet speeds.

While the infrastructure and services provided by Spectrum have seen high ratings, their reputation with the Better Business Bureau (BBB) is less promising. The BBB gave Spectrum an F rating, the lowest grade possible. This measurement evaluates how a company interacts with its customers and can reflect its customer service. On the 2020 J.D. Power ISP satisfaction survey, which questions customers about their residential ISP satisfaction, Spectrum scored average in most regions of the United States except for the east region, where it scored below average.

Benefits

One of the biggest benefits of Spectrum Internet is that there are no data caps. This means users do not have to pay extra based on their usage. This is especially helpful to people who stream a lot of video content. Spectrum Internet also does not require users to sign a contract, allowing users to terminate their service at any time instead.

Spectrum Internet also comes with several free services, including access to a nationwide network of Wi-Fi hotspots, a suite of security software and a free modem throughout the service term.

Drawbacks

The biggest drawback to Spectrum Internet is its history of poor customer service, as evidenced by its BBB and J.D. Power reports. Spectrum’s monthly fees are also a bit higher than other cable providers. While users can purchase their own approved router, if you want a router through Spectrum, it’s an additional $5 per month for the basic and Ultra plans.

Spectrum internet plans and prices

Data effective 1/19/2021

* For more details on these plans, click here to learn more from Allconnect.

Pricing

With Spectrum Internet, you may request a self-install kit or pay a one-time installation fee of $50 to have Spectrum install its equipment. That’s a lower installation price than some other providers charge, and not all companies allow for self-installation. Two of Spectrum’s plans rely on cable internet and can often be installed with minimal effort, especially if the location already has coaxial lines. Spectrum Internet prices start at $50 per month for 200Mbps, with the middle tier plan being $65 per month for 400Mbps, and the top tier plan being $105 per month with 940Mbps. Although it may not be intuitive, the more expensive plans charge less per Mbps of speed.

Contacting Spectrum to schedule an installation is as easy as filing a purchase request on their website or calling the sales phone number. If you want to do the installation yourself, make sure you have the necessary equipment and request a self-installation when you speak with a Spectrum sales representative.

Spectrum speeds and data caps

Estimated speeds

While Spectrum has speeds listed with each of their plans, it’s important to note these are estimates of top speeds during optimal performance. Although they are well rated for consistently delivering speeds as advertised, it is common for internet speeds to fluctuate based on traffic levels and location. So you may want to purchase a faster internet plan than you otherwise might. For instance, if you need your connection to maintain at least 400Mbps of download speed, you might consider the Spectrum Internet Gig plan. While the Gig plan will often deliver more speed than you need in this case, it should rarely — if ever — drop below that threshold. 

For simple tasks such as social media, web browsing, and other basic internet tasks, the Spectrum Internet 200Mbps plan should be sufficient. For slightly more data-heavy tasks, such as online photo and video downloading, the 400Mbps plan is reasonable. For intensive activities, such as streaming HD movies on multiple devices, uploading and downloading large amounts of video content, the 940Mbps plan can be a wise choice.

Internet availability

Spectrum offers residential broadband cable internet coverage in 41 states and fiber internet to businesses in 41 states and 32 metropolitan areas. As with all ISPs, the speed of Spectrum internet plans varies by location. In general, urban areas with more modern infrastructure experience higher speeds and greater consistency of service. This results from the speed with which infrastructure problems are addressed and how many alternative lines of communication exist within an area. However, rural areas are often capable of high-speed connections but remain more vulnerable to internet disruptions.

Spectrum internet additional features

Spectrum Internet plans come with several extra features. Each plan includes a rental modem free of charge, meaning you have to return the modem when your plan ends, but you don’t have to pay to use it. Customers gain access to Spectrum Wi-Fi hotspots for mobile internet in public spaces. Each Spectrum account also gives you access to up to six Spectrum email addresses and the Spectrum security suite software, including antivirus and other computer monitoring programs.

What we recommend

While having speeds of 940Mbps is convenient, the average American family will do excellently with the 200 and 400Mbps plans. The average internet speed in America is around 124Mbps and falls well below Spectrum’s slowest plan. However, as long as your connection is above 25Mbps consistently, your network should be able to handle most basic internet activities. 

For homes with only one to five devices and one to two regular internet users, the 200Mbps plan is excellent. For larger households and more devices, the 400Mbps plan is recommended. At the end of the day, though, the best plan for your family will depend on your household’s use. It can be wise to start with a slower plan and upgrade speeds with that provider if it becomes necessary. Just make sure that faster speeds are available for your location before you commit to such a strategy.

The Bottom Line

Spectrum Internet plans have no data caps, no contracts, and come with a free modem rental. Spectrum broadband internet is widely available, with a presence in 41 states. Three plans are offered, ranging in price from $50 to $105, with speeds ranging from 200Mbps to 940Mbps. The first two plans use cable internet while the third, the highest speed plan, uses fiber.

Spectrum delivers quality internet at a variety of speeds, scoring well with the FCC on actual speeds versus advertised speeds and consistency of speed. This same report highlights that Spectrum has above-average latency and below-average packet loss. However, based on Spectrum Internet reviews, the company has a reputation for poor customer service and average customer satisfaction, as can be seen on the BBB and the J.D. Power reports. Nevertheless, their product exhibits many signs of quality, and the lack of any contract makes cancellation easy. 

Source: Networking - zdnet.com