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ZDNET’s key takeaways
- Samsung scored the top spot in TVs.
- HP took home the highest grade among PC vendors.
- Samsung also earned the top grade for vacuum cleaners.
Shopping for a new electronic device or appliance can be a challenge. You not only want to pick the right product for your specific needs, but also choose one that’s reliable and respected among other buyers. Before you purchase your next gadget, you may want to see what the folks at the American Customer Satisfaction Index (ACSI) have to say.
The top brands for customer satisfaction
In a new report released Tuesday, ACSI picked the top brands for customer satisfaction. Based on a consumer poll, the American Customer Satisfaction Index (ACSI) Household Appliance and Electronics Study 2025 with an ACSI score of 83 out of 100. ACSI said that Samsung continues to be a pioneer at cutting-edge technology and setting the standard in the higher-end and higher-priced TV category.
Tied for second place were Hisense and Vizio, each with a score of 82. These two companies are grabbing more customers in the US by forming relationships with retailers and offering high value for the money. Tied for third were LG and TCL, with scores of 81. Bringing up the rear among the top vendors was Sony with an ACSI score of 80.
Also: The best TVs to buy in 2025
The individual scores remained largely consistent from year to year, ACSI explained. The highest marks cover specific attributes for TVs, including image quality, durability, ease of setup, and ease of using the remote. The lower marks factor in the outcome of service repairs, the courtesy and helpfulness of technicians, repair timeliness, and call center satisfaction.
PCs
In the PC market, HP was the leader with a score of 83. Here, Samsung at 80, and Dyson also at 80. iRobot’s Roomba robotic vacuum cleaner scored 78, ahead of Dirt Devil and Hoover
Source: Information Technologies - zdnet.com
